Media Optimization Director (House Pod)

We are looking for a senior operational leader to lead mixed teams, and drive scalable, high-quality execution. The role combines people leadership, process improvement, and cross-functional ownership to improve client outcomes and operational efficiency.

What you'll do:

Lead a Mixed Team:

• Manage and coach a team of team leads, ensuring strong collaboration, clear ownership, and effective execution across the region

• Build clear career paths, competency frameworks, and development plans.

• Conduct performance reviews and support succession planning.

• Foster a culture of accountability, collaboration, and continuous learning.

• Monitor team utilization, workload balancing, and staffing needs.

• Work on hiring plans and organizational structure.

• Identify operational risks related to capacity and address them proactively.

Operational Leadership:

• Establish scalable workflows, documentation standards, and best practices across all operational teams.

• Own and continuously improve operational processes across campaign onboarding, launch, optimization, reporting, troubleshooting, and campaign closeout.

• Ensure consistent delivery quality and adherence to internal SLAs.

• Drive operational excellence through process optimization and automation initiatives.

Cross-Functional Leadership:

• Partner closely with Client Services, Planning, and Growth, aligning day-to-day execution with broader client and company goals.

• Ensure alignment between commercial goals and operational execution.

• Drive communication and coordination across departments.

Own Regional Performance:

• Take full responsibility for the region's operational health within the MPO Department, client outcomes, and margin-related goals, with a focus on proactive issue management.

Lead Cross-Functional Problem Solving:

• Identify risks early, build action plans, and drive resolution through collaboration with internal teams and leadership when needed.

Own Strategic Projects:

• Lead regional and department-wide initiatives such as automation, reporting, onboarding improvements, process design, and operational optimization.