Description
At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.
We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.
This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.
We are currently searching for a UX Business Systems Analyst:
The Challenge (Responsibilities)
- Interface with business stakeholders, end users, and IT infrastructure teams to define, gather, and document business processes and needs, and translate them into detailed functional specifications for development.
- Perform business systems and process analysis of existing systems and workflows by conducting interviews and requirements-gathering workshops and ensuring sign-off of required artifacts.
- Coordinate requirements for new and existing applications, and gather and document software, installation, and configuration processes.
- Assist in testing, training plan development, user training, production support, and user documentation, including web manuals, reference guides, process documents, and related materials.
- Participate in the QA process, identify test cases, explain complex processes, and support development of test plans.
- Develop detailed business cases, ROI calculations, value definitions, cost assessments, benefit statements, and risk analyses.
- Coordinate project tasks and project lifecycle phases for small to mid-size projects, including requirements, documentation, process flows, and related deliverables, to meet business goals and requirements.
- Coordinate communication with clients and stakeholders and help prioritize delivery of IT services.
- Conduct root-cause analysis using knowledge of applications, interfaces, and technology to support defect resolution.
- Assist with scope definition and implementation of solutions.
- Champion currently identified user experience improvement opportunities and own the effort from prioritization through implementation and measurement.
- Proactively identify, document, prioritize, and drive improvements that reduce user friction, simplify workflows, improve adoption, and increase employee productivity.
- Maintain a prioritized backlog of user experience and process improvement items based on user feedback, operational metrics, support trends, and business objectives.
- Partner with business stakeholders and end users to understand pain points, user journeys, workflow barriers, and opportunities to improve how users interact with technology and business processes.
- Translate user feedback and operational data into clear business requirements, functional specifications, process flows, and actionable improvement plans.
- Collaborate with application, infrastructure, service desk, security, vendor, and business teams to implement user experience improvements that require cross-functional execution.
- Act as the primary coordinator for assigned UX improvement initiatives, keeping stakeholders aligned, tracking actions, removing blockers where possible, and escalating decisions when needed.
- Measure and communicate the effectiveness of implemented improvements, including adoption, efficiency gains, reduced support incidents, simplified processes, and user satisfaction.
Your Profile (Requirements)
- Demonstrated prior experience identifying, leading, and implementing user experience (UX) and business process improvement initiatives in an enterprise environment.
- Proven ability to independently drive improvements from concept through implementation, including work that spans multiple business and technology teams.
- Experience gathering and analyzing user feedback, support trends, operational metrics, and business requirements to identify improvement opportunities and prioritize solutions.
- Experience coordinating cross-functional efforts involving business stakeholders, application teams, infrastructure teams, service desk teams, security teams, and vendors.
- Ability to influence outcomes and drive change without direct authority, ensuring assigned initiatives progress to completion.
- Strong analytical and problem-solving skills with the ability to convert user pain points and operational data into practical, measurable improvements.
- Strong communication, facilitation, documentation, and stakeholder management skills.
- High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
- Technologist DNA: A deep understanding of the difference between "coding" and "engineering."
Desired
- Experience serving as a user advocate and championing continuous improvement initiatives focused on enhancing the end-user experience, increasing technology adoption, and improving operational efficiency.
- Experience in a distributed team environment.
- Understanding of databases and computer operating systems.
- Understanding of SaaS, on-premises systems, and cloud server services.
- Understanding of domains and basic network function.
- Knowledge of software installation processes.
- Experience creating diagrams, flowcharts, user journeys, process maps, and other visual representations to communicate information to stakeholders. Visio or equivalent tool experience preferred.
- Familiarity with cloud-native foundations or AI coding assistants.
Languages
- Advanced Oral English: For seamless collaboration with global teams.
- Advanced Spanish.
Special Notes
Work Arrangement
We value flexibility to support your lifestyle. This position is available as:
If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/
Requirements
- Demonstrated prior experience identifying, leading, and implementing user experience (UX) and business process improvement initiatives in an enterprise environment.
- Proven ability to independently drive improvements from concept through implementation, including work that spans multiple business and technology teams.
- Experience gathering and analyzing user feedback, support trends, operational metrics, and business requirements to identify improvement opportunities and prioritize solutions.
- Experience coordinating cross-functional efforts involving business stakeholders, application teams, infrastructure teams, service desk teams, security teams, and vendors.
- Ability to influence outcomes and drive change without direct authority, ensuring assigned initiatives progress to completion.
- Strong analytical and problem-solving skills with the ability to convert user pain points and operational data into practical, measurable improvements.
- Strong communication, facilitation, documentation, and stakeholder management skills.
