Field Service Technician (Albany NY)

As a Field Service Technician at Pitney Bowes, you will play a key role in the Client's life cycle and experience. We are seeking mechanically inclined individuals who enjoy working in a client-facing environment. In this role, you will provide service to a variety of clients and support field service for all our shipping and mailing technology, from Inserters to Lockers. A successful Field Service Technician is client-centric, has strong customer service, is comfortable managing significant windshield time, and has experience repairing or troubleshooting both hardware and software solutions. 

Your primary service area will be within 2 hours of Albany, NY; some travel beyond this radius may be required.

In this role, you will have a consistent Monday – Friday and 8:00 am - 5:00 pm schedule working in alignment with traditional office hours (some overtime may be required). The wage range for this position is $25 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

Sponsorship: Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B) 

You are: 

• Someone who enjoys working on and repairing mechanical or electrical components 

• Excited by the idea of working for a career company with a 105-year history 

• Someone who enjoys being in a field-based role with significant windshield time 

• Motivated by the opportunity to earn additional income by selling services or parts you present to Pitney Bowes clients 

You will: 

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients 

• Support both Hardware and Software solutions 

• Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks 

• Train clients on Pitney Bowes equipment at the time of installation 

• Work in a 100% client facing capacity as a representative of Pitney Bowes 

• Cover a multi-zip code territory requiring significant windshield time 

• Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment 

• Maintain a safe and clean work environment  

Your Background 

As a Field Service Technician, you have: 

• A valid driver's license, a clean driving record, and reliable transportation 

• The ability to lift 55 lbs + with or without accommodation 

• The ability to travel within a multi-zip code territory with up to 80% windshield time 

• The ability to bend, squat, stoop, or stand for extended periods of time 

• Complete familiarity with a Windows environment and basic knowledge of PC and Networking (Preferred) 

• Experience with automated equipment (Preferred)