Student - ITS Knowledge Enablement Assistant

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

Southern New Hampshire University’s ITS Knowledge Enablement team is currently seeking a Knowledge Enablement Assistant. This opportunity is a remote position working with the ITS Knowledge Enablement team to assist in working their New Knowledge Request and Knowledge Enhancement queues. We are seeking a detail oriented and self-sufficient student who is responsible and can communicate well through Microsoft Teams and Microsoft Outlook.
 

This position will provide students with technical writing skills, time management skills, experience in ServiceNow, experience in a service environment and experience building relationships with existing SNHU ITS professionals. This position will be a great opportunity for someone who is looking to get their foot in the door at an ITS department and specifically interested in working with SNHU ITS.
 

Essential Duties and Responsibilities

• Handle requests for new knowledge articles and enhancement requests for existing knowledge articles in ServiceNow.
• Develop and write new knowledge articles based on information provided in New Knowledge article requests in ServiceNow.
• Update existing knowledge articles using information from Knowledge Enhancement requests or through routine article maintenance in ServiceNow.
• Communicate with subject matter experts (SMEs) from other teams to verify information provided in new knowledge requests or knowledge enhancement requests using platforms such as Microsoft Teams or Microsoft Outlook.
   

Minimum Qualifications

• Enrollment in classes as part of an SNHU degree program.
• Access to a personal computer.
• Access to the Internet.
• Access to Microsoft Teams.
   

Preferred Qualifications

• Attention to detail.
• Self-sufficient.
• Efficient Communication skills.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation