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Family Coordinator - Healthcare

Role overview

Responsibilities

  • Serve as the primary point of contact for families during service initiation
  • Guide families through onboarding steps, timelines, and expectations
  • Coordinate assessments, provider assignment, and service start
  • Ensure services are scheduled, and providers are ready to begin

Key facts

  • Remote from: Honduras
  • Full time
  • English

Other skills

  • Communication
  • Problem Solving

About the company

The A Career logo

The A Career

The A Career es una plataforma de aprendizaje online enfocada en enseñar y dar oportunidades de trabajo en el área de la construcción y el diseño. Queremos que aprendas a usar las herramientas que el mercado laboral está demandando, para que consigas un trabajo bajo tus condiciones. Aprende con nuestros cursos, conviértete en un alumno destacado y accede a ofertas de trabajo remoto con nuestros clientes en Estados Unidos.

Company details

Company size51 - 200

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Job description

We are looking for a Family Coordinator to join our team full-time. This position manages newly authorized client cases from confirmed authorization through early service stabilization. This includes coordinating service readiness, supporting initial staffing alignment, and ensuring families and providers are guided through the start-of-care period.

What you'll do:

  • Serve as the primary point of contact for families during service initiation

  • Guide families through onboarding steps, timelines, and expectations

  • Coordinate assessments, provider assignment, and service start

  • Ensure services are scheduled, and providers are ready to begin

  • Track early service delivery and resolve issues impacting consistency

  • Partner with internal teams to maintain timelines and service readiness

  • Coordinate the transition of stable cases to Case Management

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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