Salesforce Functional Consultant

Salary: £45,000 - £52,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Platform Team Leader

Department: IT

Click here to read the full job description and view our excellent benefits here

Unfortunately we cannot sponsor skilled worker visas for this role.

This role operates primarily on a remote working arrangement that will require little to no travel into our Coventry head office or various campuses. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education, by leading the thoughtful integration of AI into teaching and learning and equipping our students to thrive in an AI-enabled world.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

The Functional Consultant (Salesforce) sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.

Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security.

Our IT Department values employee development and we have lots of great examples of employee

About the Opportunity:

Join Arden University as a Salesforce Functional Consultant and play a key role in maximising the value of our Salesforce platform across the University. Working primarily across Sales Cloud and Service Cloud, you'll help shape how Salesforce supports our people, processes and student experience.

You'll work closely with stakeholders across the organisation to understand business needs, translate requirements into effective solutions, and deliver configuration and enhancements that make a real difference. From improving processes and data quality to supporting users and driving adoption, you'll be involved in continuously evolving the platform to meet the University's changing needs.

As Arden continues to grow and transform digitally, this is an exciting opportunity to join our Salesforce team and help shape a platform that delivers lasting value across the organisation.

About You:

If you're passionate about Salesforce, enjoy solving business challenges through technology, and want to make a real impact in a purpose-driven organisation, we'd love to hear from you.

Essential skills / experience:

• 3 years minimum Salesforce administration within a business environment.

• Strong declarative configuration capabilities, including Flows, reports, dashboards, fields, layouts and automation.

• Supporting Salesforce users within a service or operational environment.

• Good understanding of Sales Cloud and Service Cloud functionality.

• Ability to understand business needs and translate them into effective Salesforce solutions.

• Excellent communication and interpersonal skills, with confidence supporting and guiding non-technical users.

• Experience working within Agile or service-delivery environments.

• Strong attention to detail with a proactive approach to system improvement and problem-solving.

Desirable skills / experience:

• Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant or Service Cloud Consultant certification.

• Knowledge of Salesforce Omni-Channel.

• Delivering user training and creating clear system documentation.

• Experience working within a large, complex organisation or Higher Education environment.

• Familiarity with Jira or similar work management tools.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!

• A generous Aviva pension plan, company contributions starting from 7%

• BUPA Cash Plan

• Private Medical Insurance coverage (applies to certain job roles)

• We support your development and encourage (and fund in most cases) Salesforce certifications / exam costs

• Annual team trip to Salesforce / Agentforce world event in London.

• Access to Perkbox benefits

• Study any Arden course for free, with a discount for all family and friends

• Plus, other excellent benefits

• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: 7th September

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa, or fulfil the criteria we have for providing sponsorship.  However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.