Senior Clinical Advisor

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Senior Clinical Advisor, you’ll lead a well-established team of Allied Health professionals who play an important role in supporting positive recovery and return to work outcomes for injured workers.

Bringing your clinical expertise and strong injury management experience, you’ll provide leadership, coaching and strategic guidance to your team, while partnering with claims teams and stakeholders across the broader business. You’ll help navigate complex injury management matters, shape effective recovery strategies and ensure our people have the clinical support they need to deliver the best possible outcomes for our customers.

This is a great opportunity to step into a role where you can lead people, influence outcomes and use your clinical expertise beyond individual case management.

This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 2 days per week.

YOUR RESPONSIBILITIES

• Review and provide responses to internal audits, emerging trends and claims management practices
• Working closely with Managers to assess areas of improvement regarding treatment management in line with WorkSafe policies and procedures
• Assist with the implementation of injury management, rehabilitation and vocational rehabilitation initiatives
• Assist and guide Operational and Clinical Teams with escalations of complex matters
• Follow up to ensure actions are completed on files in order to review and influence a continuing case management strategy and claim finalisation in line with regulatory guidelines
• Identify, develop and support and/or implement new initiatives, quality and continuous improvement activities as part of a continuous improvement process in own work and team
• Develop and maintain a strong working partnership with the Regulator.
   

ABOUT YOU

• Allied Health qualification and relevant professional experience is required, such as Physiotherapy, Chiropractic or a related discipline.
• Strong knowledge and understanding of Victorian Workers’ Compensation legislation. (Relevant to medical and treatment intervention) and the associated regulations.
• Demonstrated experience in injury management and strategic claims management, ideally within a claims agent, insurer or workers’ compensation environment.
• Highly developed stakeholder management, influencing and negotiation skills, with the ability to effectively engage across a range of internal and external stakeholders.
• Previous people leadership or management experience would be highly regarded.
• Excellent written and verbal communication skills, with strong organisational skills and the ability to manage competing priorities.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.