IT Specialist - Automation Specialist (ERP System)

Job Summary

We are seeking a highly skilled IT & Technology Specialist to take ownership of our IT and technology systems. In this role, you will lead the implementation, optimisation, and support of Odoo ERP and AI-driven tools across the business to enhance efficiency, accuracy, and scalability. You will work closely with department leaders to identify opportunities for automation and deliver practical technology solutions that improve business performance.

Key Responsibilities

• Lead the implementation, configuration, and ongoing optimisation of Odoo ERP across Sales, Operations, Finance, HR, Inventory, and Procurement modules.

• Identify, evaluate, and implement AI tools and automation solutions to reduce manual processes in estimating, scheduling, inventory, and customer service.

• Provide technical support, troubleshooting, and training to ensure effective system usage across all teams.

• Maintain system security, data integrity, backups, and overall platform performance.

• Develop user guides, documentation, and standard operating procedures (SOPs) for systems and tools.

• Collaborate with department leads to understand operational needs and deliver tailored technology improvements.

Key Performance Indicators (KPIs)

• Delivery of Odoo implementation milestones on schedule

• 90% user adoption and training completion rate

• Demonstrated time savings through automation initiatives

• System uptime of 99.5%

• 95% of IT support tickets resolved within 24 hours

Required Skills & Experience

• Minimum 4+ years of experience implementing and managing Odoo or similar ERP systems

• Hands-on experience with AI tools, automation platforms, and business process optimisation

• Strong troubleshooting, problem-solving, and technical support skills

• Experience training and supporting non-technical users

• Ability to work effectively in a remote environment, ideally with Australian-based teams

Personal Attributes

• Proactive problem-solver with a passion for improving systems and processes

• Strong communicator who can explain technical concepts in simple terms

• Self-motivated, highly organised, and detail-oriented

• Able to manage multiple priorities independently

Working Conditions

• Fully remote role

• Reliable high-speed internet and professional home office setup required

• Occasional flexibility required for system upgrades, maintenance, or urgent support