On-Board Services is hiring a Remote Customer Support Representative
For immediate consideration please send your resume to resumes@onboardusa.com
Subject Line: Position Title and State you are located
About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees. We offer benefits as well as 401k.
Position Details:
Title: Remote Customer Support Representative
Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need
Job Location: Remote
Shift: 2nd and 3rd shifts, which may include Saturday and Sunday hours. Some schedules may consist of
four 10-hour shifts per week.
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO
Compensation:
$20-$22/HR
Position Overview
This is a full-time, work-from-home position supporting a 24/7 operation. Employees must be mature, professional, and able to work independently in a home office environment with minimal supervision and distractions.
This role requires flexibility to work various schedules, including evenings, overnight shifts, and weekends. Current openings are primarily for
2nd and 3rd shifts, which may include Saturday and Sunday hours. Some schedules may consist of
four 10-hour shifts per week.
During the first week of training, and potentially the second week of mentoring, employees will work
Monday through Friday from 7:30 AM to 4:00 PM.
The position involves a high volume of customer interactions. Employees may handle up to
70 inbound calls per day, along with a similar volume of outbound calls, emails, and chat communications. Our diverse client base includes cities and municipalities, facilities, alarm dispatching, manufacturing, sanitation, wastewater, and citizen water service requests.
Qualifications
- Strong written communication skills with the ability to write clear, cohesive, and professional emails and notes. Excellent grammar is critical, as employees may be assigned to the chat queue.
- Strong computer skills, including Microsoft Office and CRM systems such as Salesforce and Maintenance Connection.
- Ability to work independently from home in a professional, distraction-free environment.
- Stable and reliable internet service with a minimum speed of 50 Mbps; this requirement is non-negotiable.
- A dedicated home office space with a desk large enough to accommodate two 25-inch monitors and an ergonomically appropriate chair. The company will provide all other required equipment, including a laptop.
- Ability to work any assigned shift, including evenings, overnight hours, weekends, and holidays as needed.
- Professional maturity, reliability, and the ability to work effectively with minimal supervision.
www.onboardusa.com
Apply Today!
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
JD# 26-01298
