Supervisor Customer Service Support

Your Opportunity, Your Team

The Supervisor Customer Service Support role will work under the direction of the Staffing Manager to provide guidance to Office Support Specialists. They will oversee the effective management of the daily routines such as data preparation and entry accuracy, department audits, report completion, maintenance of all call center employee records within Scheduling and Payroll systems, as well as timely and professional email response from multiple department Inboxes. They will build knowledge of the current HSN and Cornerstone Brand policies. In addition to supporting the Office Support Specialists they will work closely with QVC Group CS&E leadership to address and resolve any concerns. They will establish individual and team goals that align with the Company's direction to achieve strategic initiatives.

Where You'll Work

This role is remote; job seekers must reside in one of the following states to be considered: Pennsylvania, Delaware or New Jersey

What You'll Do

• Define a strategic plan for success and effectively communicate it to the Assistant Staffing Manager.
• Oversee all Workforce technical applications and upgrades, in partnership with IT Teams and Line Leadership.
• Work closely with the Payroll Department as well as the People & Organization Team.
• Build relationships with Managers and Supervisors throughout QVC Group to better resolve issues quickly and effectively.
• Identify areas of opportunity in accuracy and efficiency and drive forward change, by creating and implementing improvements to process and policies.

What You'll Bring

• You will have knowledge of Verint and Timehub
• You will have proficiency with Microsoft Suite.
• You will identify, analyze, interpret, and solve both practical as well as highly complex problems and trends.
• You will be able to demonstrate flexibility and commitment to staff development.
• You will have knowledge of a high volume environment.
• You will have the experience providing detailed troubleshooting and resolutions to users.
• You will have the ability to be available for business needs outside normal hours.

Nice to Have

• Working knowledge of QVC Group CS&E policies and procedures.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.