Concentrix
Customer Experience & Contact Centers
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Job Title:
Group Manager, Software EngineeringJob Description
Technical Products and Services (TPS):Job Summary
We are looking for a dynamic Group Manager of Software Engineering to lead engineering teams for our Generative AI product group. As a Group Manager in Software Engineering at Concentrix, you will lead dynamic teams of software engineers. Your role will be pivotal in driving the development and implementation of cutting-edge Generative AI software solutions while leading our cross-functional teams of backend, frontend, and QA engineers.
Responsibilities
Lead the charge in achieving technical excellence across the development stack, ensuring the architectural integrity and innovation of our platform.
Mentor and inspire high-performing teams, cultivating a culture of excellence, ownership, and an agile mindset. Empower team members to consistently achieve meaningful results and add business value.
Establish clear goals and growth pathways, promoting a culture of accountability and innovation within the team.
Oversee the complete development lifecycle of key features and enhancements, from ideation to deployment, ensuring timely and quality delivery.
Enhance collaboration by aligning priorities and optimizing resource allocation to consistently meet project milestones.
Proactively manage project execution by monitoring progress, identifying risks or bottlenecks early, and implementing strategic solutions to maintain team momentum.
Promote the use of emerging AI tools to boost productivity in development and QA processes.
Drive cross-functional synergy by facilitating effective collaboration among engineers, DevOps, and key stakeholders for seamless integration and rapid product delivery.
Act as a trusted liaison, bridging the gap between technical complexities and business objectives, translating them into actionable insights for all teams.
Foster a culture of openness and empowerment through knowledge sharing, transparent communication, and shared accountability.
Qualifications
Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Over 10 years of experience as a senior engineering manager leading frontend, backend, and QA engineering teams.
Proficient in both JavaScript and TypeScript.
Expertise in web technologies such as React, Next.js, Node.js, and NestJS.
Experience with RDBMS and NoSQL databases, including Postgres, MongoDB, and DynamoDB.
Proficient in Design Principles, including Object Oriented Programming and Functional Programming.
Understanding of the value of a data-centric approach to software engineering and the benefits of a well-architected data ecosystem.
Solid knowledge of AWS and Azure services and infrastructure, specifically for web applications.
Experience in performance optimization, security best practices, and RESTful API design and development.
Proficient in Agile methodologies and project management tools like Jira.
Experience with automated code deployment pipelines using CI/CD tools such as GitHub Actions.
Strong leadership and people management skills, with a proven track record of building and nurturing high-performing teams.
Strong problem-solving and decision-making skills with a focus on achieving results and delivering exceptional user experiences.
Effective communication and collaboration skills, with the ability to interact with stakeholders at all levels.
Experience in startup environments is a plus.
Experience with e-commerce or retail companies is highly beneficial.
Familiarity with modern AI-assisted development tools such as GitHub Copilot, Cursor, or ChatGPT for accelerating code generation, documentation, and refactoring.
Experience using AI-powered debugging and testing tools for faster issue resolution.
Comfortable with prompt engineering practices to enhance product and team efficiency in interactions with AI assistants and agents.
The base salary for this position is $126,774-$165,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 08/24/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
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Location:
USA, GA, Work-at-HomeLanguage Requirements:
Time Type:
Full time
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
· English
· Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
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