Project Associate (CX & Ops.)

Company Description

Human Development Network Bangladesh is an EdTech company on a mission to empower the people of Bangladesh through high-quality career programs. Our platform offers live online classes, led by top instructors in the country, focusing on career-related skills. We're dedicated to providing accessible and impactful learning experiences that equip individuals with the knowledge they need to excel in their chosen fields.

Job Description

Customer Support and Experience Responsibilities:

1. Handling Customer Queries: Manage customer inquiries primarily through calls, serving as the main point of contact for the customer support number.

2. Customer Engagement: Proactively reach out to customers or students upon request for user interviews, feedback collection, or other engagement purposes.

3. Multi-channel Query Management: Effectively manage and respond to customer queries across social media, email, and chatbot platforms, ensuring prompt resolution and customer satisfaction.

Operational Responsibilities:

1. Recurring Operational Tasks: Execute routine operational activities such as student onboarding and class scheduling, ensuring smooth and efficient processes.

2. Goal & KPI Reporting: Provide daily reporting on company-wide goals and key performance indicators (KPIs), for company-wide alignmentt. 

3. Ad Hoc Task Management: Address ad hoc operational tasks as needed, demonstrating flexibility and responsiveness to evolving business needs.

Qualifications

1. Availability: Able to commit to working 24 hours per week, demonstrating reliability and consistency in meeting work commitments.

2. Technical Requirements: Possesses a solid internet connection and a personal computer with decent configuration to ensure smooth remote work operations. Plus, Equipped with a smartphone featuring an extra SIM slot dedicated to the support number and a WhatsApp Business account for efficient communication.

3. Preferred Work Hours: Availability during evening to night hours, with a preference for working during these times rather than in the morning or afternoon.

4. Proficiency in GSuite: Demonstrates decent knowledge and proficiency in GSuite applications, particularly in Spreadsheet and Docs, to effectively utilize these tools for work tasks.

5. Educational Background: Currently enrolled as an undergraduate student at a reputed university,

Additional Information

We are looking for motivated undergraduate students seeking a remote part-time job opportunity. If you are passionate about community engagement and have the required qualifications, we encourage you to apply.

Compensation: The total compensation amounts to BDT 10,000 per month, comprising a base salary of BDT 8,000 and an additional BDT 2,000 allocated for performance-based incentives as per the evaluation report.