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HubSpot Implementation/Onboarding Specialist [REMOTE]

Creative Analytics

Role overview

Qualifications

  • Prior experience conducting HubSpot Implementations/Onboarding
  • Reliable high-speed internet connection
  • Fluent-level written and verbal English skills
  • Impeccable attention to detail

Responsibilities

  • Research, Discovery Calls, Identify Objectives, create a project plan, conduct regular customer calls
  • Evaluate a customer's current tech stack and develop a plan for long-term success
  • Ongoing attention to product adoption and developing a growth plan using HubSpot
  • Advise clients on HubSpot best practices and guide their initial HubSpot setup

Key facts

Hard skills

HubSpot CRM Project Management Customer Relationship Management Device Setup Product Adoption Strategies Business Concepts Marketing Software Sales Qualification Continuous Training

Other skills

  • Business Objectives
  • Detail Oriented
  • Communication
  • Problem Solving
  • Teamwork
  • Physical Flexibility

About the company

Creative Analytics logo

Creative Analytics

Since 2005, we’ve been trusted by 22,000+ businesses to help them 10X their growth online. Creative Analytics partners with B2B high-tech and professional services companies to build data-driven, conversion-optimized digital strategies and websites that captivate, convince, and convert audiences. Our automation experts leverage your favorite web apps to build systems that help our clients scale faster with less time, money, and effort. Our fractional marketing staffing services provide B2B clients with the flexibility to access specialized marketing experts on demand, optimizing costs and driving efficient results. Our Project & Operations team is dedicated to helping you achieve what matters most – results. Whether you need to assess and optimize your business strategy, technology, or operational performance, our expert advisors will partner with your organization to deliver the outcomes and long-term success you need.

Company details

Company size11 - 50

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Job description

As a member of the Hubspot Implementation team, this role will guide customers through the HubSpot technical software setup, identifying objectives, training, and initial activation and adoption. Currently, we offer a hybrid of HubSpot’s traditional onboarding and Onboarding by Objectives.


Our customers vary in size and industry, and projects vary in complexity ranging from Base Implementations (Technical setup) plus a Marketing/Sales/Service Hub to full migrations.  


The candidate should be a motivated team member with strong communication skills, a passion for helping people, an interest in problem-solving, desire to continuously learn and improve, and the flexibility to help with various projects. Success in this role is quantitatively measured via client interaction/CSAT, and internal KPIs.


Core duties and responsibilities of the role:

  • Standard HubSpot Implementation: Research, Discovery Calls, Identify Objectives, create a project plan, conduct regular customer calls, provide pre-call goals and resources, and follow up with customers on the next steps.
  • Evaluate a customer's current tech stack, recommend an onboarding approach, and develop a plan to lead the customer to long-term success.
  • Ongoing attention to product adoption and developing a growth plan for their future success using HubSpot.
  • Advise clients on HubSpot best practices and work with clients to guide their initial HubSpot setup.
  • Build strong client relationships through transparency, candid communication, business understanding, and excellent execution and delivery.


Required qualifications:

Prior experience conducting HubSpot Implementations/Onboarding.

Reliable high-speed internet connection.

Quiet workspace.

A dedicated workspace appropriate for conducting customer working sessions.

Fluent-level written and verbal English skills.

Impeccable attention to detail.


Certifications needed:

Objective Based Onboarding

Marketing Software Certification

Marketing Hub Implementation Certification

HubSpot Marketing Software

Inbound Marketing

Getting Started with the CRM

Sales Software Certification

HubSpot Sales Software

Inbound Sales

Service Software Certification

Inbound Service Fundamentals

Service Hub Admin Course

Client Management Certification

Delivering Client Success

Guided Client Onboarding


Compensation: DOE

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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