Technical B2C Inbound Sales Representative
Position Summary
The Technical B2C Inbound Sales Representative owns the full sales cycle for inbound B2C sellers engaging with Maxsold. From first response to closed revenue, you are responsible for qualifying, consulting, handling objections, and converting prospects into active users of the platform.
This is a revenue-generating role, not a lead-routing position. You will manage your own pipeline, drive deal progression, and create measurable revenue impact. Speed, discipline, structured thinking, and strong closing ability are critical to success.
This role is ideal for a technically minded, analytically strong sales professional who is comfortable learning software platforms, understanding customer workflows, using data to improve performance, and adapting as Maxsold continues to evolve.
Key Responsibilities
1. Full Cycle Sales Ownership
- Respond to inbound inquiries across phone, email, SMS, and chat with urgency and professionalism.
- Qualify prospects by identifying motivation, timeline, inventory profile, technical comfort level, and fit.
- Conduct consultative sales conversations that position Maxsold’s model clearly and confidently.
- Translate customer needs into clear platform value, process expectations, and next steps.
- Advance opportunities through discovery, objection handling, and close.
- Own the deal until activation, onboarding, or first transaction is completed.
2. Pipeline Management and Revenue Execution
- Maintain a structured and prioritized sales pipeline within the CRM.
- Execute disciplined follow-up sequences to maximize conversion.
- Re-engage stalled opportunities and revive dormant leads.
- Forecast accurately and manage activity levels to consistently meet or exceed quota.
- Use CRM data, conversion metrics, and lead insights to improve individual sales performance.
3. Objection Handling and Value Positioning
- Confidently address objections related to commission, pricing, process, timing, competition, and platform adoption.
- Clearly communicate Maxsold’s marketplace advantage, revenue potential, and seller experience.
- Guide prospects toward commitment through clear recommendations, strong discovery, and direct closing questions.
- Explain process and platform concepts in simple, customer-friendly language.
4. Cross Functional Handoff and Collaboration
- Collaborate with Operations, Services, Sales, and Success teams as needed to support customer activation and revenue objectives.
- Provide structured feedback to Marketing on lead quality, messaging effectiveness, customer questions, and conversion barriers.
- Share common objections, competitive insights, customer workflow patterns, and process improvement opportunities to improve positioning.
5. Customer Experience and Brand Representation
- Deliver a high-quality, consultative experience across all channels.
- Build trust quickly and represent the Maxsold brand with confidence and clarity.
- Balance responsiveness with professionalism, precision, and accurate expectation setting.
- Help customers feel confident using a technology-enabled selling process.
Required Skills and Qualifications
Experience
- 2 to 5 years of experience in a full cycle sales role, ideally in marketplace, SaaS, ecommerce, technology-enabled services, or high-velocity inbound environments.
- Proven track record of closing deals and consistently achieving or exceeding quota.
- Experience managing an entire sales cycle independently.
- Proficiency in CRM systems and pipeline management tools.
- Strong comfort with spreadsheets, reporting, dashboards, productivity tools, or AI-enabled work tools is an asset.
Core Competencies
- Strong consultative selling skills.
- Technically curious, with the ability to learn platforms, workflows, and process details quickly.
- Confident closer who asks directly for commitment.
- High urgency and responsiveness, with an understanding that speed increases win rates.
- Strong objection handling and negotiation ability.
- Organized, analytical, and metrics-driven.
- Comfortable using data to prioritize leads, diagnose performance gaps, and improve conversion.
- Comfortable operating in a fast-paced, performance-oriented environment.
- Able to explain technical or process-oriented concepts clearly to non-technical customers.
- Curious about systems, automation, AI tools, and continuous improvement.
Education
- A post-secondary degree is required.
- A degree in a technical, analytical, or STEM-related field is strongly preferred, including Engineering, Computer Science, Mathematics, Statistics, Information Systems, Business Analytics, Economics, Operations, or another related discipline.
- Candidates without a traditional STEM degree may be considered if they can demonstrate strong analytical ability, technical aptitude, structured problem-solving, and experience learning complex systems.
How You Operate
- You own revenue outcomes, not just activity volume.
- You are disciplined in follow-up and pipeline management.
- You ask direct qualifying questions and guide conversations with confidence.
- You are resilient and motivated by targets.
- You use metrics such as conversion rate, average deal size, response time, and sales cycle length to improve performance.
- You are curious about why deals are won or lost and use that insight to improve.
- You are comfortable learning new tools, testing better workflows, and adapting as systems evolve.
- You take responsibility for wins and losses.
Key Performance Indicators
- Revenue generated
- Quota attainment
- Lead-to-close conversion rate
- Average deal size
- Sales cycle length
- Inbound response time
- Follow-up completion rate
- CRM hygiene and forecast accuracy
- Activation or first transaction completion rate
