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Technical Support Specialist (CRM Systems) – Remote

Taeyen-تعيين

Role overview

Qualifications

  • Minimum 2 years of experience as a Technical Support Specialist.
  • Hands-on experience providing technical support for CRM systems.
  • Experience supporting platforms such as Meta Business Suite or Yaster.
  • Excellent verbal and written communication skills in English.

Responsibilities

  • Provide technical support to users across CRM platforms.
  • Troubleshoot and resolve technical issues related to CRM systems.
  • Investigate system errors, bugs, and user-reported issues.
  • Assist users with account setup, configuration, and system navigation.

Key facts

Hard skills

User Experience (UX) RemedyForce (Ticket Management Software) User Environment Management Software As A Service (SaaS) Web Engineering

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
  • Social Skills
  • Problem Solving

About the company

Taeyen-تعيين logo

Taeyen-تعيين

Taeyen is a Riyadh-based Human Resources services company, founded in 2019, specializing in the provision of blue-collar and white-collar workforce solutions across Saudi Arabia. Over the years, Taeyen has built a strong and trusted track record working with well-established partners across the Kingdom, supporting organizations in sourcing, managing, and developing skilled and non-skilled talent. Our experience spans multiple industries, enabling us to deliver tailored HR solutions that meet diverse operational and business needs. We provide end-to-end HR and workforce services, including recruitment, manpower outsourcing, and HR operations, with a strong focus on compliance, efficiency, and long-term partnerships. Our deep understanding of the Saudi labor market allows us to support our clients with reliable, scalable, and market-aligned workforce solutions. At Taeyen, we are committed to building sustainable workforce partnerships that contribute to business growth and operational excellence throughout the Kingdom of Saudi Arabia.

Company details

Company size11 - 50

Links

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Job description

Location: Egypt (Remote)

About the Role

We are looking for a proactive and customer-focused Technical Support Specialist to join our team remotely from Egypt. The ideal candidate will have solid experience providing technical support for CRM systems, troubleshooting technical issues, and ensuring an excellent user experience.

If you have worked as a Technical Support Specialist supporting CRM platforms such as Meta Business Suite, Yaster, or any other CRM system, we'd love to hear from you.

Key Responsibilities

-Provide technical support to users across CRM platforms.

-Troubleshoot and resolve technical issues related to CRM systems.

-Investigate system errors, bugs, and user-reported issues.

-Escalate complex technical problems to the appropriate teams when necessary.

-Assist users with account setup, configuration, and system navigation.

-Monitor support tickets and ensure timely resolution in accordance with SLAs.

-Document issues, solutions, and technical procedures.

-Work closely with Product, Development, and Customer Success teams to improve user experience.

-Deliver excellent customer service while maintaining high response and resolution standards.

Requirements

-Minimum 2 years of experience as a Technical Support Specialist.

-Hands-on experience providing technical support for CRM systems is mandatory.

-Experience supporting platforms such as Meta Business Suite, Yaster, or any similar CRM platform.

-Strong troubleshooting and problem-solving skills.

-Excellent understanding of CRM workflows and user management.

-Experience using ticketing/helpdesk systems.

-Excellent verbal and written communication skills in English.

-Strong customer service and interpersonal skills.

-Ability to work independently in a remote environment.

Preferred Qualifications

-Experience supporting SaaS products.

-Basic understanding of APIs, integrations, or web technologies.

-Experience working in a fast-paced customer support environment.

What We Offer

-Fully Remote Position (Egypt-based).

-Competitive Salary.

-Collaborative and Supportive Team Environment.

-Professional Development Opportunities.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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