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German-Speaking Customer Support Specialist

CB Talents Academy

Role overview

Qualifications

  • Fluency in German (C2 level)
  • Good command of English (B2+)
  • Strong attention to detail
  • Motivation to work in a customer-focused, tech-driven environment

Responsibilities

  • Support users via email, chat, or ticketing systems
  • Assist with platform usage, account access, and content-related inquiries
  • Monitor and moderate user-generated content
  • Ensure compliance with platform guidelines and escalate complex cases as needed

Key facts

Hard skills

Other skills

  • Detail Oriented
  • Communication
  • Self-Motivation
  • Physical Flexibility

About the company

CB Talents Academy logo

CB Talents Academy

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

Company size2 - 10

Links

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Job description

German-Speaking Customer Support Specialist 

Location: Qormi, Malta (Hybrid initial training on-site)
Job Type: Full-time | Rotational shifts (Monday to Sunday)

Ready for your next Mediterranean adventure?

Are you fluent in German and eager to grow your career in an international, supportive environment? Join a fast-growing team in Qormi, Malta and combine professional development with the island lifestyle.

This is your chance to gain valuable experience in the Customer Support industry while enjoying life in one of Europes most vibrant destinations.

What You'll Be Doing

  • Support users via email, chat, or ticketing systems (no phone calls in most cases).

  • Assist with platform usage, account access, and content-related inquiries.

  • Monitor and moderate user-generated content (text, images, videos, ads).

  • Ensure compliance with platform guidelines and escalate complex cases as needed.

  • Stay updated on platform changes, features, and internal policies.

  • Collaborate with colleagues and team leads to maintain quality and consistency.

What's in It for You

  • Comprehensive training provided.

  • Relocation support for candidates moving from abroad.

  • Competitive base salary plus performance bonuses.

  • Free company transport from designated pick-up/drop-off points.

  • Private health insurance (after 6 months).

  • Career progression opportunities.

  • Mobile plans and gym packages.

  • Free on-site parking.

  • Discounts at 50+ local businesses.

What Were Looking For

  • Fluency in German (C2 level).

  • Good command of English (B2+).

  • Strong attention to detail and communication skills.

  • Motivation to work in a customer-focused, tech-driven environment.

  • Flexibility to work rotational shifts, including weekends.

Apply Now

Take the next step in your international career and join us in Malta!

You can apply in two ways:

  1. Quick Apply: Apply directly through the job board with your uploaded CV.

  2. Email Option: Send your CV in English to irem.yucel@cbtalents.org with the subject line: Application German CS Specialist (Qormi, Malta).

Apply once. Then go straight to the hiring manager.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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