Norwegian Customer Support Advisor

Job Title: Norwegian Customer Support Advisor (Remote - Night & Weekend Shifts)

Location: Malta (Remote)

Type: Full-time

About Us:

We are a dynamic and innovative company dedicated to providing top-notch customer support services to our diverse client base. We pride ourselves on our multicultural team and our commitment to excellent customer service.

Role Overview:

As a Norwegian Customer Support Advisor, you will be responsible for delivering exceptional support to our Norwegian-speaking customers. This role involves working remotely from Malta during night shifts and weekends, ensuring that our customers receive timely and effective assistance no matter the time.

Key Responsibilities:

• Provide prompt, courteous, and efficient customer support in Norwegian via email, chat, and phone.
• Troubleshoot and resolve customer issues with a focus on high customer satisfaction.
• Accurately document customer interactions and solutions.
• Collaborate with team members and other departments to solve customer problems.
• Stay updated with our products, services, and policies to provide accurate information to customers.

Requirements:

• Language Skills: Fluent in Norwegian (written and spoken) and proficient in English.
• Location: Must reside in Malta and possess a valid work permit.
• Availability: Willingness to work night shifts and weekends.
• Experience: Previous experience in customer support or a related field is a plus.
• Skills: Excellent communication skills, strong problem-solving abilities, and a customer-centric mindset.
• Technology: Comfortable using customer support software and remote communication tools.

What We Offer:

• Remote Work: Enjoy the flexibility of working from home.
• Competitive Salary: Attractive compensation package tailored to the night and weekend shifts.
• Training: Comprehensive training to help you succeed in your role.
• Career Growth: Opportunities for advancement within the company.
• Supportive Environment: Join a friendly and supportive team that values your input and well-being.

How to Apply:

If you meet the above requirements and are excited about the opportunity to join our team, we would love to hear from you! Please send your CV