German Speaking Technical Support Specialist - REMOTE in Greece

German Speaking Technical Support Specialist

Introduction

Are you the go-to tech expert among your friends? Put your skills to use as a German Speaking Technical Support Specialist! We are expanding our virtual team and looking for analytical minds who can break down complex technical issues into simple, friendly solutions for our German-speaking user base.

Responsibilities

• Provide remote technical support via phone, chat, and email to resolve system, hardware, or application issues.
• Walk users through hardware setup, software installation, and network configurations step-by-step.
• Analyze recurring technical queries to identify root causes and report them to developers.
• Maintain detailed logs of technical issues and solutions in our internal ticketing system.
• Ensure a high rate of first-contact resolution while maintaining top-tier customer satisfaction scores.

Requirements

• Native or near-native fluency in German (written and spoken) alongside a good command of English.
• Strong troubleshooting skills and a natural curiosity for tech, gadgets, or software ecosystems.
• Prior experience in technical customer care or helpdesk environments is a strong asset.
• Customer-centric mindset with great patience and communication skills.
• Must hold a valid EU Passport or a current, unrestricted work permit for Greece.

What We Offer

• Competitive Salary: €1,300 – €1,400 Gross / Month.
• Performance bonuses and 2 extra salaries per year.
• Full Work-from-Home Package: Technical hardware and equipment shipped straight to your door.
• Premium Relocation Package: Flight tickets, 4 weeks of hotel stay, localized assistance with paperwork (AFM/AMKA), and real estate commission coverage paid for by the company.
• Continuous learning opportunities and corporate career progression.

Don't miss the chance to blend a great technical career with the comfort of working from home. Submit your application today!