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Were looking for a Dutch-speaking Customer Advisor to support a leading global streaming platform. If you enjoy helping people and solving problems with ease, this fully remote role could be perfect for you.
Responsibilities:
Assist customers via inbound calls & chat,
Support with login issues, payments, refunds, and subscription access,
Communicate clearly, professionally, and empathetically,
Work with guidance from experienced mentors.
Average Handling Time Expectations
Chat: ~18 minutes
Calls: ~12 minutes
(Max 2 chats at once; no simultaneous calls + chats.)
Work Model & Schedule
Remote (from Türkiye)
Shifts: 11:00 - 20:00 / 14:00 - 23:00
(Moves 1 hour earlier during daylight saving time)
Monthly schedules shared in advance
Time-off requests approved ~80% when requested early
Breaks: 75 minutes daily
Days Off: 2 variable days per week
Training
8 days training + 2 weeks nesting
Fully online
Nesting alternates between chat and calls
Salary & Benefits
Net Salary: 42,000 TL
Monthly Bonus: 5,000 TL
Quality Bonus: Up to 4,200 TL
Meal Card: 4,500 TL
Private Health Insurance included
Total Monthly Potential: Up to 55,700 TL
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
Chief Revenue Officer
Exness
Intelligent Technical Solutions
21K School
Access Offshoring
Ecoste
ZSK Talents
ZSK Talents
ZSK Talents
