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Czech-Speaking Technical Support Agent (Fully Remote)

CB Talents Academy

Role overview

Qualifications

  • Native or C1 proficiency in Czech
  • B2 proficiency in English
  • Previous experience in a tech support environment
  • Proficiency in MS Office

Responsibilities

  • Provide customer and technical support as the first point of contact
  • Handle approximately 20 inbound calls per day
  • Diagnose and resolve technical issues across mobile devices, computers, and accounts
  • Utilize internal CRM tools to manage and document customer interactions

Key facts

Hard skills

Customer Success Management Mac OS Apple IOS Linguistics

Other skills

  • Microsoft Office
  • Mobile Devices
  • Communication
  • Problem Solving
  • Social Skills

About the company

CB Talents Academy logo

CB Talents Academy

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

Company size2 - 10

Links

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Job description

Czech-Speaking Technical Support Specialist (Fully Remote)

Are you tech-savvy, fluent in Czech, and looking for a career rather than just a job? We are looking for dedicated individuals to join our dynamic team supporting a globally recognized technology brand.

This is a fully remote role, allowing you the flexibility to work from anywhere in Greece while supporting users with their mobile devices, computers, and accounts. Whether you are already in Greece or looking to relocate to a sunnier climate, we provide the support you need to succeed.

The Role at a Glance

  • Work Model: 100% Remote (Must be based in Greece)
  • Schedule: Monday to Friday (Weekends off!)
  • Hours: 09:00 – 19:00
  • Salary: €1,300 Gross/Month + up to €300 Monthly Productivity Bonus
  • Relocation: Full support package provided for those moving to Greece

What You'll Be Doing

As the first point of contact, you will provide essential customer and technical support to ensure a seamless experience for users.

  • Handle approximately 20 inbound calls per day with a focus on quality and security.
  • Diagnose and resolve technical issues across mobile devices, computers, and accounts.
  • Utilize internal CRM tools to manage and document customer interactions.
  • Maintain high levels of customer satisfaction while meeting quality standards.

What We're Looking For

  • Language: Native or C1 proficiency in Czech. English (B2) is required for training and internal systems. (Slovak proficiency is a huge plus!)
  • Technical Savvy: Previous experience in a tech support environment is required. You should have advanced PC knowledge and high typing accuracy (20+ WPM).
  • Systems Knowledge: Proficiency in MS Office. Familiarity with MacOS and iOS is a significant advantage.
  • Communication: Strong written and verbal skills, with the ability to handle B2B interactions if needed.

Why Join Us?

  • Career Growth: Clear progression paths from Tier 1 to Tier 2 and leadership roles.
  • Stability: Regular mandatory up-trainings to keep your skills sharp and up-to-date.
  • Environment: A supportive, stable workload within a global team environment.
  • Contract: Initial 8-month contract with a high potential for extension.

Ready to start your tech career? Apply today and join a team that values your technical expertise and language skills!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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