QA Analyst (73487)

GENERAL FUNCTION: 
Perform quality assurance testing across a broad range of banking applications, including core banking systems, reporting and analytics dashboards, lending and deposit origination systems, online and mobile banking platforms, integrations, and other banking-related software. Develop and execute test scenarios, validate functionality and data accuracy, identify and document defects, perform regression and end-to-end testing, and work with business, technology, and vendor teams to ensure system changes, enhancements, upgrades, and new implementations meet defined requirements and operate reliably before production release.

ESSENTIAL FUNCTIONS:

Quality Assurance Testing
•    Develop, document, and execute test plans, test cases, and test scenarios for new applications, enhancements, upgrades, configuration changes, integrations, and production fixes.
•    Perform functional, regression, integration, and end-to-end testing across core banking, lending and deposit origination, online/mobile banking, reporting, and other banking systems.
•    Validate system functionality, business rules, workflows, interfaces, and data accuracy against defined business and technical requirements.
•    Identify, prioritize, and track software defects and testing issues through resolution and retesting.
•    Collaborate with business units, technology teams, product owners, developers, and third-party vendors to understand requirements, resolve issues, and ensure appropriate test coverage.
•    Perform regression testing to confirm system changes do not negatively impact existing functionality or downstream banking processes.
•    Support user acceptance testing (UAT), software releases, upgrades, and implementations, including validation of production readiness.
•    Maintain testing documentation and provide clear communication regarding testing status, defects, risks, and overall quality/readiness of systems prior to release.

Compliance (this section is the same for all Bank Team Members)
•    Review the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud. Follow all guidelines for securing your accounts, access, systems, and information. Be proactive in identifying threats to information security and relay concerns to the information security team.
•    Diligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
•    Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, Consumer Privacy, Fair Lending, other applicable lending laws, etc. Follow these at all times.
•    Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty when issues arise.
•    Address with your supervisor questions about suspected violations of policy and procedure, and other laws and guidelines, as outlined in the Code of Conduct, including but not limited to Bank Secrecy Act, Anti-Money Laundering Act, lending laws, etc.
•    Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.

Other (this section is the same for all Bank Team Members)
•    Maintain focus and professionalism at work; reserve personal matters for personal time. Be teachable, flexible, manageable, approachable, and helpful.
•    Work scheduled and other needed hours at the designated location(s).
•    Assist Management with scheduling and other issues as directed.
•    Accept additional work as needed and assist other managers or Team Members as needed.
•    All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.
•    Management or Bank policy may revise, delete, or add responsibility as necessary.

Requirements
•    Required: Banking experience with a strong understanding of bank operations, processes, workflows, and how technology supports day-to-day banking functions
•    Required: Working knowledge of Fiserv DNA Core and familiarity with other banking-related processing platforms, applications, and integrated systems

Important Skills
•    Strong understanding of end-user functionality and workflows, including how bank employees use systems to perform operational, lending, deposit, servicing, reporting, and customer-support activities
•    Ability to evaluate software from both a system-processing and business-user perspective, ensuring functionality aligns with operational requirements and expected user behavior
•    Experience testing or supporting core banking, lending, deposit origination, online banking, reporting, or other financial services applications
•    Strong analytical and problem-solving skills with the ability to identify processing issues, data discrepancies, workflow gaps, and unintended system behavior
•    Ability to understand upstream and downstream impacts when changes are made across interconnected banking systems and processes
•    Strong communication and documentation skills with the ability to work effectively with bank employees, technology teams, product owners, and third-party vendors

Activity (this section is the same for all Bank Team Members – do not change)
•    Ability to operate office equipment, telephones, and computers
•    Ability to communicate fluently in English, in person, in writing, and on the computer
•    Ability to hear, speak, and understand verbal communication
•    Ability to read, write, count, and perform basic math functions
•    Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)
•    Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.
•    Ability to lift up to 10 pounds, grasp, reach, and pull
•    Ability to sit for long periods of time; standing and walking periodically
•    Ability to think, remember, learn new information, and apply cognitive data to job functions
•    Ability to assess and concentrate on mental and physical job tasks to see them to completion
•    Ability to work with others to share information and solve problems