Agency Sales Manager

iHealth Agents, a partnership with The Liberty Company, is an independent insurance agency specializing in Medicare, ACA / Under-65 health plans, and ancillary products. We support a network of independent agents across multiple states with the carriers, tools, training, and back-office infrastructure they need to grow their books and serve their clients well. We're building the agency we wish existed when we started — modern technology, clean operations, and real support for the producers who power our business. We're hiring an Agency Sales Manager to lead the recruiting, onboarding, training, and ongoing development of our independent agent network.

Position Summary:

This is a player-coach role: you've sold insurance yourself, you know what makes a great agent successful, and you genuinely enjoy helping others reach the same level. You'll own the full agent lifecycle — from sourcing new producers, to getting them appointed and producing, to coaching them through the realities of selling Medicare and ACA in today's market.

This role has a significant runway. As iHealth Agents, a partnership with The Liberty Company, scales, this position is the natural path to Sales Director for the right person.

Essential Functions:

Recruit and onboard new agents

• Source independent agents through LinkedIn, industry events, agent referrals, and existing networks like online forums and prospect newly licensed agents lists.
• Vet candidates for production potential, compliance fit, and cultural alignment with iHealth Agents, a partnership with The Liberty Company.
• Walk new agents through contracting, carrier appointments, E&O verification, and CRM access.
• Set new agents up for first-90-day success with structured onboarding and clear production milestones.

Train and develop the team

• Run weekly or bi-weekly group training sessions on product knowledge, quoting platforms, sales tactics, compliance, and best practices.
• Build out a library of training content (recorded sessions, written guides, scripts) for asynchronous onboarding of new agents.
• Provide 1:1 coaching for agents who need it — especially newer producers and those underperforming relative to potential.
• Stay current on Medicare/ACA regulations, carrier product changes, and quoting platform updates so the team has accurate guidance.

Coach, motivate, and support producers

• Be the first call when an agent has a tough client situation, a quoting question, or a compliance concern.
• Conduct ride-alongs and listen-ins (with permission) to identify coaching opportunities.
• Run regular pipeline reviews with key agents to keep momentum on opportunities.
• Maintain agent motivation through recognition programs, leaderboards, contests, and consistent communication.
• Identify and remove friction points that block agent productivity — escalate to leadership as needed.

Drive measurable team performance

• Own team production targets and report against them monthly to leadership.
• Use the iHealth CRM (Zoho) to track recruiting pipeline, agent activation, and ongoing production trends.
• Identify underperforming agents early and either coach them up or off-board them respectfully.
• Partner with operations and compliance to keep the agent experience smooth and the agency in good standing.

Carry production during peak season and master the tools

• Personally sell Medicare and ACA policies during peak enrollment periods (AEP/OEP) to absorb lead overflow, keep response times fast, and make sure no opportunity goes unworked.
• Become fully fluent in the iHealth CRM (Zoho) and the agency's quoting engines early in your tenure, and stay current as those platforms change — so you can both produce yourself and coach others with credibility.
• Lead by example — model the workflow, scripts, and quoting standards you expect from the agents you train.