Remote Referrals Assistant

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

The Referrals Assistant provides administrative support to the Value Driven Referrals team in a virtual contact setting.  Prepare reports and documents, process electronic data, handle medical records.  Maintain quality control of all data and documentation and securely handle medical and sensitive information in a confidential manner.   

ESSENTIAL DUTIES & RESPONSIBILITIES

• Audit daily reporting to monitor incoming referrals are routed accurately based on VDR access by client. 
• Conduct accurate data entry in the team database (Salesforce).    
• Contact healthcare providers to obtain confidential patient medical records.  
• Assist the referral team by contacting healthcare providers for referral updates.  
• Organize and process chart/EMR inbox items. Contact appropriate providers, etc., in a timely manner and place a sense of urgency on urgent requests. 
• Assist Value Driven Referrals Leadership with other administrative tasks, as needed.   
• Maintain quality control of all data, correspondence, documentation, etc., seeking proofreading assistance and reviews as necessary.  
• Securely handle medical and sensitive information in a confidential manner according to established protocol and procedures.   

QUALIFICATIONS

High School Diploma required plus a minimum of 1 year experience working in customer service, contact center, or in a role focused on administrative tasks or equivalent combination of education and experience.  6 months or more working in a healthcare setting, preferred.

DESIRED ATTRIBUTES

• Knowledge of Privacy Act and HIPAA Privacy Rule standards to maintain compliance, and to secure and protect medical and other protected health information.   
• Experience successfully working remotely in a virtual setting preferred.  
• Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc. 
• Excellent written and oral communications skills.  Ability to communicate medical conversations with clients, patients, business leaders and professionals. 
• Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.  
• Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.   
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.  
• A proven record of successfully working with employees, stakeholders, clients, vendors, and guests. 
• Excellent organizational skills and meticulous attention to detail. 
• High level of critical thinking, and creative and effective problem-solving skills. 
• Ability to maintain confidential documents and communication and use judgment and discretion. 

Pay Range: $19.00-22.00/hr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected.  To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

• Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire. 
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule