Senior Associate, Client Support Services

• Support assigned daily activities across the trade lifecycle for equities, fixed income, and options
• Monitor and support FIX connectivity, including session checks, log review, and message troubleshooting
• Assist with client onboarding, certification, and testing for FIX connections, working under guidance for more complex setups
• Troubleshoot order and execution flow issues across internal and external systems, helping maintain stability of real-time trading interfaces
• Support CAT and FINRA reporting processes by completing assigned reviews, reconciliations, and issue follow-up
• Investigate connectivity issues involving network circuits, latency, and routing that may impact assigned trading flows
• Partner with network teams on circuit migrations, failovers, and incident resolution, escalating complex issues as needed
• Serve as a day-to-day contact for assigned client issues related to trade processing, FIX connectivity, and reporting, communicating updates clearly to technical and business stakeholders

• Often a minimum of 3 to 5 years of relevant experience in trade support, trading operations, or a related capital markets environment
• Working understanding of the trade lifecycle across equities, fixed income, and options
• Experience in broker-dealer or capital market environments
• Hands-on experience with FIX protocol, including session connectivity, message flows, and troubleshooting
• Working knowledge of Linux/Unix systems and networking fundamentals
• Experience supporting incident management, issue documentation, and root cause follow-up
• Excellent communication and stakeholder management skills

• Exposure to Mainframe technologies, including navigating Mainframe online environments for job monitoring, data lookup, and issue triage
• Familiarity with TSO/ISPF commands

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