Senior IT Analyst

The current opening is for the Brazilian office located in São Paulo/SP, but we are in a Home Office model (with no plans to return in person) and the work in the physical office is optional. #LI-Remote

Who we are

Artefact is a new generation of a data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.

Our broad range of data-driven solutions in data consulting and digital marketing are designed to meet our clients’ specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we’ve acquired with our 300+ internation brands around the globe.

We have 1000+ employees across 20 offices in 17 countries who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.

We are looking for a Senior IT Analyst to run and improve the IT environment used by our teams across the Americas. Our main platforms are already in place, and the work now is largely about making them better as the region grows: spotting what is not working well, proposing a solution and putting it into practice. There is a lot to do in stability, security and automation, and we want someone who brings these gaps to the table instead of waiting for them to be assigned.

You will work closely with the IT Director on the regional IT roadmap and lead your own initiatives, from the first proposal to implementation. We are looking for someone organized, who plans the work, documents what is delivered and keeps priorities and risks clear for the people involved.

What you will be doing: Key responsibilities

• Manage the device fleet across the region: provisioning, configuration, compliance and lifecycle. For macOS (Jamf) and Windows environments, keeping standards consistent across countries
• Administer identity and collaboration platforms (Google Workspace, Microsoft Entra ID), including SSO, MFA, access policies and joiner/mover/leaver processes
• Operate and evolve cloud infrastructure on GCP and Azure: access management, resource organization, monitoring and FinOps, tracking consumption, identifying waste and proposing optimizations
• Apply and strengthen security controls: endpoint hardening, encryption, patch and vulnerability management, access reviews, incident support and evidence for client security assessments
• Automate recurring operations through scripting and system APIs, replacing manual routines with reliable, documented processes
• Manage the SaaS portfolio, licenses, renewals, vendors and usage, with cost and adoption data supporting each decision
• Review current tools, processes and configurations, and propose and implement changes that simplify operations, reduce risk or improve the experience of our teams
• Act as escalation point for complex technical issues and as a reference for internal IT standards, runbooks and documentation
• Keep initiatives organized and well documented, with clear timelines and regular communication of progress, risks and trade-offs to technical and non-technical audiences

What We Are Looking For (Required Qualifications)

• Solid experience in IT infrastructure, corporate IT or endpoint engineering, in environments with distributed teams
• Hands-on experience managing macOS fleets with Jamf, plus device management experience in Windows environments
• Practical knowledge of cloud environments (GCP and Azure), including IAM and cost management
• Strong information security fundamentals applied to day-to-day operations
• Automation mindset, with scripting experience (Bash, Python or PowerShell) and comfort working with APIs
• Ability to lead initiatives from start to finish and to suggest improvements to what is already in place
• Organized and methodical, with good documentation habits and the ability to handle several parallel demands

Preferred Qualifications

• Experience in consulting or professional services, supporting teams that work under client security requirements
• Fluent English for daily work with international teams;
• Familiarity with LGPD, ISO 27001 or similar compliance frameworks
• Infrastructure-as-code and configuration management experience
• Experience supporting rapid growth or integration of newly acquired teams
• Certifications such as Jamf, Google Workspace Administrator, Microsoft or cloud/security credentials

What We Offer:

• Meal (VR)
• Free Office (work from home or anywhere you want!)
• Gympass
• Insurance: Life, Health, and Dental
• Bi-monthly Meetings (our “Get Together” where we meet to be together, with workshops, lectures, training, and a happy hour!)
• Woba (you can book coworking spaces anywhere you want!)
• Semi-annual evaluations (with opportunities for promotion)

Why you should join us

• Artefact is the place to be: come and build the future of marketing
• Progress: every day offers new challenges and new opportunities to learn
• Culture: join the best team you could ever imagine
• Entrepreneurship: you will be joining a team of driven entrepreneurs. We won’t give up until we make a huge dent in this industry!

Come join us!