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SUMMARY

Join a growing managed IT services provider that’s at the forefront of AI innovation, helping businesses transform through cutting-edge technology solutions. You’ll be part of a dynamic team building AI solutions that directly impact client success, working with the latest Microsoft AI technologies and platforms. This is an exciting opportunity to leverage your expertise in a collaborative environment where your contributions will shape the future of AI implementations for diverse business clients.

JOB RESPONSIBILITIES

Design, build, and maintain automation solutions using the Microsoft Power Platform (Power Automate, Power Apps, Power BI).
Architect and manage Dataverse as a structured operational data platform and system of record.
Build solutions that leverage Microsoft Graph across Microsoft 365 (users, groups, Teams, SharePoint, Exchange, Entra ID), using both native connectors and direct API calls where appropriate.
Integrate Microsoft-based systems with MSP platforms such as Autotask PSA, Datto RMM, IT Glue, and other operational tools.
Develop AI-enabled workflows using large language models (e.g., OpenAI) for practical use cases such as summarization, categorization, enrichment, and operational decision support.
Identify high-value automation opportunities that reduce manual work, improve consistency, and enable new automation-driven services for clients.
Design systems with reliability, security, and maintainability in mind—avoiding fragile or opaque automations.
Document architecture, workflows, and data flows clearly so systems can be understood, supported, and evolved over time.
Continuously refine and mature automation platforms as company expands internal and client-facing capabilities.

QUALIFICATIONS

Senior-level, hands-on experience with the Microsoft Power Platform, including Power Automate and Power Apps.
Strong working knowledge of Dataverse, including data modeling, relationships, security roles, and governance considerations.
Practical experience using Microsoft Graph, including authentication, permissions, and troubleshooting across Microsoft 365 services.
Broad understanding of the Microsoft 365 ecosystem, including SharePoint Online, Teams, Exchange Online, and Entra ID.
Experience consuming and integrating existing APIs and webhooks to connect systems.
Familiarity with AI / LLM integrations and applying them in real operational workflows.
Ability to translate business problems into durable, production-ready automation systems.
Strong written and spoken English communication skills.
Self-directed, accountable, and comfortable owning systems end-to-end in a remote environment.
Strong programming fundamentals, including the ability to work confidently with data transformations, conditional logic, error handling, and structured data (JSON).
Practical scripting experience using JavaScript and/or Python to extend automation platforms, work around connector limitations, and integrate systems reliably.
Systems-level thinking, with the ability to reason about state, dependencies, failure modes, and recovery in long-running or multi-step automation workflows.
Data modeling experience, including designing structured, relational data models and lifecycle-driven systems that support automation, reporting, and long-term maintainability.
Experience in an MSP, IT services, or regulated environment preferred.
Familiarity with Autotask PSA, Datto RMM, IT Glue, or similar MSP platforms preferred.
Experience designing automation systems that support multiple organizations or tenants preferred.
Background in systems design, operational automation, or platform engineering preferred.

JOB REQUIREMENTS

Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.

Senior AI Automations Engineer

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