Lead AI Engineer - C#/.NET & LLM

Job Expectations:

• Position Type: Experienced - Lead/Supervisor
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Hybrid (2-3x onsite/week) - Ortigas, Pasig
• Work Schedule: Weekdays; Day/Mid (Rotating) Shift
• Headcounts Needed: 2 FTEs Available
• Industry: Healthcare Business Process & Services (BPO)

About the Job:

We are looking for an AI Engineering Manager to join our client's team and lead the development of production AI agents and enhance the platform capabilities that support them. In this role, you will combine hands-on AI agent engineering with technical leadership across backend and platform development, from understanding customer needs through implementation, evaluation, release, and continuous improvement. You will work closely with customers, Business Analysts, QA engineers, and software engineers to translate business workflows into reliable agent behavior and scalable product features.

Key Responsibilities:

• Lead the design and development of AI agents that can handle different inputs, contexts, and multi-turn interactions.
• Guide the development of agent solutions using instructions, context management, structured outputs, retrieval, grounding, and tool execution.
• Lead the integration of AI agents with APIs, enterprise data, identity systems, and external applications.
• Oversee the design and maintenance of evaluation frameworks to measure agent quality, accuracy, and performance.
• Ensure AI security, privacy, access control, and responsible AI practices are incorporated into solutions.
• Lead the analysis and improvement of agent behavior using conversation history, logs, traces, metrics, and evaluation results.
• Provide technical leadership in developing and maintaining APIs, backend services, data integrations, and distributed workflows.
• Drive platform enhancements, including authentication, authorization, persistence, observability, and operator-facing features.
• Establish and maintain automated testing practices across unit, integration, contract, and end-to-end testing.
• Oversee CI/CD, code reviews, production support and issue resolution, performance improvements, and cost optimization.
• Work with customers and Business Analysts to translate business requirements, rules, risks, and edge cases into AI use cases and acceptance criteria.
• Mentor and provide technical guidance to software and AI engineers while promoting knowledge sharing and engineering best practices.
• Collaborate with cross-functional teams and take ownership of solutions from discovery and development through production.

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• 7+ years of experience in Software Development, Software Engineering, AI Engineering, or related technical roles.
• Proven experience working on AI-driven projects, preferably involving AI agents or LLM applications.
• Strong experience with modern software development, including APIs, backend services, data integration, testing, and cloud-hosted applications.
• Hands-on experience with AI agents or LLM applications in a production environment is strongly preferred.
• Experience providing technical leadership, mentoring engineers, and driving software or AI engineering initiatives.
• Familiarity with several of the following technologies: Microsoft Agent Framework, Microsoft Foundry, C#/.NET, ASP.NET Core, TypeScript, React, Next.js, PostgreSQL, Azure Cosmos DB, Docker, Microsoft Azure, Microsoft Entra ID, GitHub Actions, Application Insights, and OpenTelemetry.
• Knowledge of AI security, privacy, access control, prompt injection risks, and responsible AI practices.
• Experience with modern programming languages, frameworks, and development tools.
• Strong problem-solving, communication, stakeholder management, and collaboration skills, with the ability to work with customers and cross-functional teams.

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Only shortlisted candidates will be contacted. Updating or tailoring your CV is highly recommended.