Summary:

The Business Systems & Salesforce Administrator is key member of the IT Operations team who will support Salesforce administration, application support, reporting, data management, and enterprise systems operations. This role will have the proven ability to administer and configure Salesforce environments, including custom objects, fields, page layouts, record types, workflows, validation rules, queues, dashboards, and reports, while supporting integrations, release management, sandbox refreshes, and system change controls. Skilled at partnering with cross-functional stakeholders to gather requirements, document processes, identify enhancements, and align technical solutions with evolving business needs. Strong background in data governance, data quality, reporting, scorecards, dashboards, and Power BI analytics to drive operational insights and improve support performance. Recognized for business acumen, stakeholder collaboration, adaptability, and delivering process, automation, and workflow improvements that enhance efficiency, transparency, and customer outcomes.

Responsibilities:

• Administer and configure Salesforce, including custom objects, fields, page layouts, record types, workflows, validation rules, queues, reports, dashboards, and data management activities.

• Develop, maintain, and enhance operational reporting, scorecards, dashboards, and Power BI reporting to provide actionable insights for Support leadership.

• Support release evaluations, sandbox refreshes, migrations, integrations, AppExchange tools, and system change controls to maintain platform stability and scalability.

• Partner with users, stakeholders, and leadership to gather requirements, document processes, identify enhancements, and align Salesforce capabilities to evolving business needs.

• Maintain accurate support documentation, knowledge base content, system configurations, and standard operating procedures.

• Monitor data quality, perform data cleanup and de-duplication, and support governance practices across Salesforce and related business systems.

• Analyze support performance data and recommend process, automation, and workflow improvements that increase efficiency, transparency, and customer outcomes.

• Collaborate across business units and technical teams to support shared systems, integrations, master data management, and service continuity.

Qualifications:

• Requires a bachelor’s degree in business administration, computer science, information systems, or a related field, or equivalent professional experience.

• Typically requires at least five (5) years of progressively responsible experience in Salesforce administration, systems management, application support, reporting, data management, or related technology operations.

• Experience with Salesforce development concepts, including Apex,

  Visualforce, triggers, batch processes, and integrations.

• Knowledge of application administration, system sustainment, data governance, reporting, and support operations in scalable enterprise environments.

• Experience translating business needs into documented requirements, system enhancements, process improvements, and measurable reporting outcomes.

• Strong analytical, organizational, communication, and stakeholder management skills with a customer-focused approach.

• Experience with Power BI - required

• Additional knowledge with ERP platforms such as Certinia/FinancialForce, call center or support processes, community pages, and related enterprise integrations.

• Salesforce Administrator certification required; experience with Salesforce configuration, workflows, validation rules, reports, dashboards, data tools, and APIs preferred.

Competency:

• Balances Stakeholders

• Business Insights

• Business Acumen

• Collaborates

• Communicates Effectively

• Customer Focus

• Decision Quality

• Ensure Accountability

• Functional Knowledge

• Instills Trust

• Manages Ambiguity

• Manages Complexity

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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