Everything we do is for our customers!
Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers’ success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to power 5,000+ global brands while we head to 100,000+.
Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If you're a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you.
The Opportunity:
Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define whatʼs possible with every challenge! Ready to make an impact? Welcome to Maropost and you can turn ideas into action!
AI is transforming how software is built, operated, and experienced. At Maropost, we believe AI is a core platform capability that will redefine every product, workflow, and customer interaction across our Commerce, Retail, Merchandising, Marketing, and Service solutions.
We are looking for a highly strategic and execution-oriented Senior Product Manager - AI to lead the evolution of Da Vinci, Maropost’s AI platform and innovation engine. Reporting to the VP of Product, you will own the AI strategy, roadmap, and execution, driving both customer-facing AI experiences and internal business transformation.
In this founding role, you will lead AI initiatives, partner with Product, Engineering, Data, and business teams, and identify opportunities where AI can drive automation, efficiency, revenue growth, and customer value. This is a unique opportunity for a builder who enjoys turning strategy into impactful AI solutions and shaping the future of AI across an entire SaaS platform.
What You’ll Be Responsible For:
- Define and execute the vision, roadmap, and operating model for Da Vinci in partnership with the VP of Product.
- Identify and prioritize AI opportunities across Commerce Cloud, Retail Cloud, Merchandising Cloud, Marketing Cloud, Service Cloud, and the Unified Platform.
- Drive AI strategies across Assistive AI, Agentic AI, Automation, Personalization, Analytics, and Decision Intelligence while building Maropost's long-term AI platform and competitive differentiation.
- Lead strategic AI initiatives and a growing team while enabling and influencing product teams through shared frameworks, best practices, and scalable AI capabilities.
- Build strong cross-functional partnerships and drive AI adoption through influence as much as authority.
- Identify customer pain points and opportunities to deliver AI-powered products and experiences with measurable business outcomes.
- Partner with Design, Engineering, Data Science, and Architecture teams to translate emerging AI technologies into practical, scalable solutions and own the product lifecycle from discovery to launch and adoption.
- Establish responsible AI practices and governance standards covering data privacy, compliance, model management, experimentation, monitoring, AI safety, and continuous improvement.
- Drive AI adoption across Product, Engineering, Support, Finance, Marketing, Sales, and Customer Success.
- Evaluate AI platforms and tools, define build-versus-buy strategies, and establish frameworks to measure productivity, efficiency, and business impact.
- Stay ahead of emerging AI technologies, foundation models, agent frameworks, automation platforms, and industry trends.
- Continuously benchmark competitors, translate market opportunities into product investments, and define KPIs to measure adoption, customer impact, operational efficiency, and ROI.
- Present roadmaps, business outcomes, and strategic recommendations to executive leadership.
What You’ll Bring to Maropost:
- Bachelor’s degree in Computer Science, Engineering, Business, Data Science, or a related discipline or equivalent practical experience.
- 5+ years of Product Management experience in SaaS, Platforms, Enterprise Software, or AI-driven products.
- A hands-on, builder mindset - you’re energized by being early, owning strategy, and shipping it yourself, not just directing others.
- Experience building or launching AI, Machine Learning, Generative AI, Copilot, Agentic, or Automation solutions.
- Strong understanding of modern AI ecosystems including LLMs, RAG architectures, embeddings, vector databases, agent frameworks, prompt engineering, and AI orchestration platforms.
- Experience working with AI providers such as OpenAI, Anthropic, Google Vertex AI, Azure AI, AWS Bedrock, or similar platforms.
- Strong understanding of AI product development lifecycles, experimentation methodologies, and success measurement.
- Demonstrated ability to influence cross-functional stakeholders and drive alignment across multiple business units.
- Strong analytical and business acumen with the ability to connect technology investments to measurable outcomes.
- Excellent communication, storytelling, and executive presentation skills.
- Experience evaluating third-party software and leading build-versus-buy decisions.
- Comfortable operating in ambiguity and rapidly evolving technology landscapes.
- You exemplify Maropost’s Values:
- Customer Obsessed
- Extreme Urgency
- Excellence
- Resourceful
Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all.
If that isn't for you that’s ok, for those of you that it is please get in touch with us!
