IT Solutions Analyst - Remote

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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for an IT Solutions Analyst - Remote

Your Role: The IT Solutions Analyst role is critical for ensuring that the organization's applications and platforms are effectively leveraged to drive business success and enhance efficiency. They act as a tactical partner, bridging the gap between the business and IT to maximize the value derived from these essential technology investments

Your Work:

Essential Functions / Principal Responsibilities

• Collaborate with Business Relationship Managers/Consultants (BRM/BPC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners as needed:

• Work closely with BRM/BPC and BSA to understand needs, collect business requirements, and translate them into technical requirements.

• Coordinate with project managers to ensure project timelines and milestones are met.

• Develops and maintains comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes.

• Identifies and coordinates interdependencies across multiple domains, ensuring seamless integration and alignment of efforts.

• Leads and accelerates the delivery of projects and initiatives, driving them to successful completion within set timelines.

• Cultivates and sustains strong, collaborative relationships with various domains and key contributing partners, such as the AI Council, Architecture Review Committee (ARC), and others, to foster a cohesive and supportive work environment.

• Collaborate with Architects, Developers and others as needed to ensure technical solutions align with business objectives.

Provide Subject Matter Expertise:

• Serve as a go-to resource for business partners, providing in-depth knowledge of the applications and platforms.

• Review and provide feedback on documentation created by other analysts to ensure accuracy and completeness.

• Regularly update BRM/BPC, BSA and PM on the status of issues and risks.

Ensure Accurate Translation and Traceability of Business Requirements into Technical Requirements:

• Collaborate as needed with BSA and other business partners to capture all necessary business needs by leveraging Business Requirements Document (BRD)

• Validate the technical requirements support the business requirements, delivering expected features and functionality

Create, Maintain and Update Documentation:

• Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria

• Collaborate with Architects and Solution Designers and be responsible for the creation of clear and concise technical specifications and documentation, to include items such as systems mapping, data flow mapping, database queries, table updates etc.

• Ensure that all documentation is up-to-date and accessible to relevant interested parties.

Assist with Business Involvement in Testing and Training:

• Assist with user acceptance testing (UAT) sessions.

• Assist with development and delivery of systems related training materials and sessions to help users effectively apply new or enhanced applications.

Perform Data Analysis and Reporting:

• Extract, analyze, and interpret data to support business decisions and project outcomes.

• Contribute to reports and dashboards to track project progress and performance metrics.(Include: Role specific essential responsibilities)

Required Experience, Education and Skills

• 6+ years System documentation experience and/or technical writing.

• Bachelor's degree in related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience.

What would make us excited about you?

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Travels as needed for role, including divisional / team meetings and other in-person meetings

• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

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