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Digitaler technischer Kundenservice via Chat (m/w/d) | 100% remote - sehr gute Deutschkenntnisse erforderlich!

Memberspot

Role overview

Qualifications

  • Strong communication skills
  • Experience with technical tools
  • Proficient in German

Responsibilities

  • Efficiently resolve customer inquiries using Intercom and Jira
  • Contribute to building the knowledge database
  • Collaborate with product management
  • Create smart macros and optimize workflows for efficiency

Key facts

Hard skills

Other skills

  • Communication
  • Problem Solving

About the company

Memberspot logo

Memberspot

E-Learning / EdTech

Company details

IndustryE-Learning / EdTech
Company size11-50

Links

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Job description

Du bist Kommunikationsstark, hast ein Händchen für technische Tools und willst Prozesse nicht nur nutzen, sondern aktiv mitgestalten?

Bringe deine Erfahrung mit Intercom, Jira & Co. ein, um Kundenanfragen effizient zu lösen und unsere Wissensdatenbank aufzubauen. Bei uns pflegst du nicht nur Tickets, sondern baust Brücken zum Produktmanagement und sorgst durch smarte Makros und optimierte Workflows für maximale Effizienz. Kurzum: Du bist die Stimme unseres Unternehmens und der Motor hinter einem reibungslosen Support! ✨

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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