SR Director Central Ops

Must-Haves:

● Master's degree in Public Administration, Business Administration, Healthcare

Administration, Operations Management, or a related field. Candidates without a

Master's may be considered if they bring 10+ years of management experience.

● Minimum of 7 years of progressive leadership experience in Operations,

Administrative Services, Healthcare or Human Services.

● Experience leading enterprise-wide operational functions.

● Experience reporting into executive operational leadership (CAO, COO, SVP

Operations or equivalent).

● Strong strategic thinking with an enterprise mindset rather than a departmental

perspective.

● Demonstrated ability to work independently with minimal supervision.

● Proven experience managing multiple executive stakeholders across complex

organizations.

● Strong project management mindset, including process mapping, project

charters, milestones and operational planning.

● Experience managing vendors and service providers.

● Experience with emergency preparedness, safety planning or business continuity.

● Strong operational assessment skills, including identifying current state, risks,

gaps and future recommendations.

● Experience building governance, policies, operational standards and scalable

processes.

● Excellent written and verbal communication skills with fluent English.

● Strong executive presence and ability to influence senior leadership.

● Ability to proactively identify risks and present solution options rather than simply

escalating problems.

● Advanced Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook, Teams,

Visio and Copilot).

Nice to Have:

● Experience in large healthcare systems.

● Experience in large pharmaceutical, biotechnology or global healthcare

organizations.

● Experience within highly regulated environments.

● International or global corporate experience.

● Experience leading organizational transformation initiatives.

● Experience supporting organizations with 50+ operational sites.

● Previous responsibility for centralized shared services.

● Experience transitioning operational models (example: fleet management

transformation, vendor transitions, centralized services).

● Healthcare operations background with cross-functional leadership exposure.