Senior Business Analyst

Ciklum is looking for a Senior Business Analyst to join our team full-time in Bulgaria.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow. Ciklum’s client is a global payments technology company providing payment processing, acquiring, and financial technology solutions to businesses worldwide.

Responsibilities:

• Lead Business Analysis for payment gateway consolidation and modernization initiatives, translating business objectives into clear functional requirements, user stories, and process flows
• Strong understanding of payment gateway ecosystems, including transaction processing, authorization, clearing, settlement, reconciliation, chargebacks, and payment lifecycle management
• Banking integration expertise, with experience working on integrations between payment platforms, banks, processors, acquirers, issuers, and third-party financial systems
• Analyze legacy payment platforms and define requirements for migration, consolidation, API modernization, platform rationalization, and integration with target- state solutions
• Collaborate with Product, Engineering, Architecture, QA, Operations, and business stakeholders to define requirements, acceptance criteria, dependencies, and delivery priorities
• Drive data and process mapping across legacy and modern payment systems, including transaction flows, file interfaces, APIs, settlement data, reconciliation, and reporting requirements
• Manage stakeholder alignment and delivery outcomes, proactively identifying gaps, risks, and dependencies while ensuring the modernization solution meets business, regulatory, operational, and customer requirements

Requirements:

• We need a payments / gateway BA, with ACH skills
• Bachelor's degree in Business Administration, IT, or related field
• 5+ years of experience in business analysis or a related role
• Proficiency in requirements documentation and process mapping
• Working knowledge of Jira, Confluence, and Excel (Power BI/Tableau a plus)
• Strong stakeholder communication and facilitation skills
• Experience with Agile/Scrum delivery preferred
• Business analysis certification (CBAP, CCBA, ECBA, or PMI-PBA) a plus

What’s in it for you?

• Regular salary reviews based on performance
• Corporate events: webinars, offline parties, and meetups
• Internal Mobility Program
• Tailored education path (including full access to Udemy, certifications, etc.)
• 25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days
• Additional health insurance
• 100% company-covered Multisport card, with discounts available for family members

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting journey and help shape the future of our delivery center.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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