Customer Service Representative - German Market (Fully Remote) - E

Were Hiring! Customer Support Representative German & English (Remote)

Join one of the worlds leading online travel & booking platforms!

Are you fluent in German & English and passionate about helping people explore the world?
This is your chance to become the friendly voice supporting travelers worldwide all from the comfort of your home! ️

About the Role

As a Customer Support Representative, you will assist customers with their travel-related questions, reservations, account issues, cancellations, refunds, and more.
Youll be part of an international team that values empathy, quality, and top-tier service.

This is a fantastic opportunity to grow your career in the travel tech industry while working 100% remotely from Greece.

What Youll Do

• ️Support customers via phone, chat, and email in Dutch & English
• Manage bookings, changes, cancellations & refunds
• Provide accurate information on services, payments, and policies
• Deliver an exceptional customer experience every time
• Work collaboratively to resolve more complex case
• Meet quality and performance goals
  

What Were Looking For

• Fluency in German & English (written & spoken)
• EU citizenship or Residence Card with Full Market Access
• Strong communication & problem-solving skills
• Customer-first mindset and attention to detail
• Ability to work in a multicultural, international team
• Prior customer support experience = big plus!

️ Work Conditions

• Remote within Greece only (no travel/working abroad without approval)
• Stable high-speed internet (minimum 25 Mbps)
  
• Schedule: 8 hours per day, 5 days per week with rotations
  Mon-Sun 10.00 - 19.30

Contract & Compensation

• Permanent, full-time contract (40 hours/week)
• 1,380 gross x 14 salaries/year
• Performance bonus (details to be confirmed)

Benefits Package

• 14 salaries annually (including Easter + Summer + Christmas bonuses)
• Private Health & Life Insurance
• 25 days annual leave
• 50 monthly meal voucher
• Performance bonus opportunities

️Relocation Support (for candidates abroad)

• Up to 300 gross relocation reimbursement
• 3 weeks hotel accommodation
• Full legal & onboarding assistance
• Arrival 7 days before start date required

Ready to build your career in the travel industry?
Send your CV today and start your journey with a global leader!