German-Speaking Travel Portal Support Agent

German-Speaking Travel Portal Support Agent
Work from Home anywhere in Greece | Operational Hub: Thessaloniki

Join a Global Travel Leader
Support one of the worlds largest online travel platforms, helping millions of customers book flights, hotels, and travel services. Be part of an international team assisting travelers throughout their entire journey — from booking to post-travel support.

Your Mission
As a Travel Support Agent, you will assist customers via phone, email, and messaging, primarily in German. You'll handle booking modifications, cancellations, refunds, complaints, and general travel inquiries while delivering high-quality customer experiences. English is used for training and internal communication.

What You'll Do
Manage booking changes and cancellations (flights, hotels, packages)
Process refunds and payment-related inquiries
Provide service recovery solutions and complaint handling
Support partner/extranet accounts and customer reviews
Ensure accuracy, efficiency, and customer satisfaction

Schedule
Rotational shifts between 08:00–00:00
Monday–Sunday (5 working days per week)

Training & Start Dates
15 days fully paid training
Start Dates: 04 June 2026

Compensation Package
€1,300 gross/month
Up to 10% performance bonus
Meal allowance up to €100/month

Relocation Support (if moving to Greece)
Option 1: Flight ticket + 2 weeks hotel + agency fee covered
Option 2: €250 relocation allowance + agency fee covered

Requirements
German C1 / Native (mandatory)
English B2+
Strong communication and customer-oriented mindset

Benefits
Private healthcare
Free Greek language courses
Career development opportunities
International and inclusive work environment
Certified Great Place to Work employer

Hiring Process
CV Screening - Language Assessment - Project Interview

Ready to work remotely from Greece while supporting travelers worldwide? Apply now and grow your career in a fast-paced, global travel environment.