Customer Retention Specialist

Role overview

Remote Recruitment is hiring a Customer Retention Specialist to work remotely from South Africa for a UK-based employer. You will be the person customers speak to when they are thinking about leaving — listening properly, understanding what went wrong, and finding a solution that works for both sides. This is a role for someone who enjoys conversation, stays calm under pressure, and takes satisfaction in turning a frustrated customer into a loyal one.

Key responsibilities

• Speak with customers who have requested to cancel and understand the reason behind it
• Offer suitable alternatives, plan changes, or resolutions to keep the account open
• Follow up on at-risk accounts flagged by the wider team
• Record outcomes and cancellation reasons accurately in the CRM
• Share recurring themes and feedback with the account and product teams
• Meet monthly retention and call quality targets

What you will need

• Two or more years in customer service, retention, or account management
• Clear, neutral spoken and written English
• Familiarity with CRM systems such as HubSpot, Zoho, or Salesforce
• Comfortable handling objections without becoming pushy
• A quiet home workspace, a reliable computer, and stable fibre or LTE internet
• Availability 09:00 to 17:00 UK time (11:00 to 19:00 SAST)

What is on offer

• R16,000 to R22,000 per month, depending on experience
• 100% remote — work from anywhere in South Africa
• UK working hours with your evenings free
• Paid UK public holidays and annual leave
• Long-term placement with a stable UK employer

Apply through Remote Recruitment with an up-to-date CV. We review every application and will come back to you either way.