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Customer Experience Specialist (69049)

Sanitas Medical Center

Role overview

Qualifications

  • Exceptional customer service skills
  • Ability to manage high volume of inquiries
  • Knowledge of patient demographics and registration
  • Understanding of HIPAA regulations

Responsibilities

  • Provide exceptional customer service while managing telephonic inquiries
  • Identify and address customer needs, routing to appropriate resources
  • Obtain patient demographics and register patients for appointments
  • Perform outbound follow-up calls to patients

About the company

Sanitas Medical Center logo

Sanitas Medical Center

Hospitals & Health Care

Sanitas, a world of health The Sanitas experience will change your expectations about healthcare. As our patient, you can expect doctors and staff members to spend as much time with you as you need, guiding you through the process toward better health. To explain your medical situation and what’s being done to improve it. Expect primary care doctors, specialists, lab, diagnostic imaging and even medications to be available all in one place. Expect convenience in your own terms—we are open 7 days a week with extended hours. Expect a focus on preventive care, so you can be in the best health ever and enjoy the quality of life you want with your family. All of this is what we call, “a world of health.” Come a see it for yourself. Sanitas, un mundo de salud Tu experiencia en Sanitas cambiará tus expectativas en cuanto a la atención médica. Como paciente nuestro, puedes esperar que los médicos y el personal te dediquen todo el tiempo que necesites, orientándote en el proceso hacia una mejor salud. Ellos te explicarán tu situación médica y lo que se está haciendo para mejorarla. Encontrarás médicos de cuidado primario, especialistas, laboratorio, imágenes, exámenes de diagnóstico y la facilidad de tener tus medicamentos recetados en un solo lugar. Encontrarás horario de atención que se ajusta a tus necesidades—estamos abiertos los 7 días de la semana con horario extendido. Encontrarás un enfoque en la atención preventiva, para que puedas estar más saludable que nunca y disfrutar de la calidad de vida que deseas tener junto a tu familia. Todo esto es lo que llamamos, “un mundo de salud.” Visítanos y entérate por ti mismo.

Company details

Company typeXLarge
IndustryHospitals & Health Care
Company size10001

Links

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Job description

Job Summary

The Customer Experience Specialist is responsible for providing exceptional customer service while addressing a high volume of telephonic customer inquiries. CES provides superior patient experience for incoming patient and community partner calls. Additionally, the CES performs critical follow-up phone calls to all patients seen within the facilities.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide exceptional customer service while managing a high volume of telephonic inquiries from GEMD patients and community partners. 
  • Identify and address customer needs, routing challenges to the appropriate resource.
  • Obtain patient demographics and register patients for appointments using designated software.
  • Verify patient benefits and accurately quote out of pocket costs based on real-time benefit eligibility.
  • Maintain appropriate documentation for telephonic inquiries.
  • Utilize designated scripting and protocols.
  • Assist in completion of Medical Records Requests 
  • Manage PHI in accordance with all applicable HIPAA rules and regulations.
  • Adhere to organizational protocols and values.
  • Positively and respectfully communicate with team members.
  • Perform outbound follow-up calls to patients seen within facilities.
  • Effectively communicate with Facility teams via phone and electronic messaging.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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