Senior Operation Manager / Squad Lead with German (m/f/d)

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Join the team at Operational Services GmbH, within Deutsche Telekom Systems Solutions Slovakia, providing opportunities for IT infrastructure experts in Slovakia. OS is one of the leading ICT service providers in the German market and acts as a key driver of digitalization for medium-sized companies. With nearly 1,300 highly qualified specialists, OS designs, operates, and supports modern IT systems, ensures long-term service continuity, and maintains the availability of critical business processes. 

If you are a German-speaking, new-technology-looking team player, our team would be the right home base for you. 

Job Description

We are looking for an experienced Senior Operations Manager / Squad Lead for operations responsible mainly for Change Management, Patch & Release Management, and Capacity Management. The successful candidate will lead a squad of approximately 13 team members while taking overall ownership for service steering, operational excellence, quality governance, and continuous improvement initiatives across the respective service domain.

This role combines people leadership, customer engagement, strategic planning, and operational execution. As the primary point of contact for customers and stakeholders, the Squad Lead will ensure service quality, drive performance improvements, identify optimization opportunities, and contribute to the long-term development of the operational service landscape.

Qualifications

• Several years of experience in IT Operations, Managed Services, or Service Delivery.
• Proven leadership experience managing operational teams (approx. 10-15 employees).
• Strong knowledge of Change Management, Patch & Release Management, Capacity Management, and ITIL-based processes.
• Experience in customer-facing roles and stakeholder management.
• Proven track record in service improvement, operational excellence, and process optimization.
• Experience with KPI management, SLA governance, and service reporting.
• Strong analytical, communication, and problem-solving skills.
• German: C1 or higher (mandatory)
• English: B2 or higher

Additional Information

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1800€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.