Total Loss Manager

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.

The Opportunity

We are looking for a Total Loss Manager. In this role, you will play a critical role in enforcing the fundamental fairness values on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to rapidly grow and is largely reliable for our bottom line.

Salary Range:  $80,000 - $85,000

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus, Ohio.

How You Will Make an Impact

• Manage a team of Total Loss Adjusters who work collectively to settle total losses, prepare salvage vehicles, coordinate rental reimbursements, and consistently make prompt and courteous contact with every customer.
• Recommends potential product developments and process improvements.
• Interacts and speaks effectively with customers, peers, vendors and managers.
• Engages in learning opportunities to build knowledge of personal auto claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes.
• Establishes the infrastructure necessary to detect, investigate and prevent violations of company’s claim handling guidelines, both internally and externally.
• Assesses, develops, and implements internal controls associated with claims payments and quality of file handling.
• Recruits, retains and develops a highly motivated and accountable team.
• Always advocates for talent and builds capabilities to ensure strong leadership and technical talent. 
• Provides expertise to the team in reviewing, researching, investigating, negotiating, processing and adjusting claims.

What You Will Need to Succeed

• 3+ years of claims handling experience.
• Strong technical comprehension of liability and casualty principles.
• Ability to build joint working relationships.
• Speaks and partners effectively in a matrixed environment.
• Ability to obtain and maintain insurance licenses in several states within three months.
• High sense of professionalism while remaining empathetic.
• Ability to handle ambiguity and quickly adapts when changes occur.
• Familiarity with claims best practices required.
• Great attention to detail.
• Ability to approach problems with an open mind.

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

Please see our Privacy Notice available HERE for more information on how we process your personal data.

Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com.