Logo for WNS Global Services SA

Lead Associate Operations - Procurement

Role overview

Qualifications

  • 1-2 years experience in Strategic Sourcing and/or PMO areas
  • Analytical rigor: Structures ambiguous problems, works fluidly with data
  • Project management: Highly organized; runs multiple workstreams simultaneously
  • Communication: Concise, credible communicator who tailors messaging

Responsibilities

  • Coordinate and track strategic sourcing initiatives end to end
  • Prepare materials and track outcomes for recurring forums
  • Serve as a central point of coordination across various teams
  • Maintain accurate spend and savings-to-budget records across initiatives

Key facts

  • Remote from: Costa Rica
  • Full time
  • Senior (5-10 years)
  • English

Other skills

  • Communication
  • Detail Oriented

About the company

WNS Global Services SA logo

WNS Global Services SA

Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as a leader in business and operational transformation, partnering with globally leading companies to deliver best-in-class BPM services within their respective industries. Today our South African footprint includes spans across all major cities in the country, this gives our clients the freedom to choose a location best-suited to their strategic business objectives. We have won numerous industry awards by delivering world-class Business Process Management (BPM) services to major local and international players in the telecommunications, financial services and insurance, travel and leisure,retail and utilities industries – some of our clients are among the biggest local and international players in their respective fields. Listed on the New York Stock Exchange (NYSE: WNS), WNS (Holdings) Limited has more than 57 000 employees operating across 60 delivery centers in 16 countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS manages the operations of more than 450 clients, many on the Fortune 500 list, across nine industry verticals. DIFFERENTIATORS Proven operational delivery in SA since 2003,State-of-the-art facilities and infrastructure, Robust recruitment model and talent pipeline, Workforce flexibility, Flexible partnership approach, Competitive and innovative pricing models, Continual improvement initiatives. SOLUTIONS Customer Experience Services Finance & Accounting Procurement Solutions Human Resource Outsourcing Analytics Legal Process Outsourcing Enterprise Information Technology Transformation Solutions Risk Management We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us. https://www.wns.co.za/popia-privacy-policy

Company details

Company size1001 - 5000

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

This role will support the Strategic Sourcing team in a tactical role. This role will perform PMO activities and responsibilities. Additional responsibilities will be to identify and support additional PMO activities.

More details about this position:

  • Sourcing project coordination: Coordinate and track strategic sourcing initiatives (RFx events, negotiations, renewals) end to end, maintaining project plans, timelines, milestones, and action items across the sourcing pipeline.
  • PMO governance & reporting: Own the PMO operating cadence — prepare materials and track outcomes for recurring forums (weekly pipeline reviews, monthly sourcing forums, finance/sourcing deal reviews), maintain governance standards, and ensure projects follow consistent intake-to-execution workflows.
  • Cross-functional stakeholder management: Serve as a central point of coordination across Sourcing, Procurement Operations, Finance, Legal, and internal business owners, keeping stakeholders aligned on status, risks, blockers, and next steps.
  • Spend & savings tracking: Maintain accurate spend and savings-to-budget records across initiatives, reconcile committed vs. realized savings, and support quarterly and annual reporting of procurement value delivered.
  • Process improvement: Identify and implement improvements to sourcing and PMO processes, standardize templates and playbooks (deal summaries, intake forms), and reduce cycle time and manual effort.
  • Tooling & systems: Administer and optimize procurement/sourcing systems and intake-to-pay workflows (e-sourcing, contract, and intake/orchestration tools), ensuring data integrity and driving adoption across the team.
  • Supplier & contract lifecycle support: Support supplier onboarding, contract renewals, and the broader contract lifecycle by tracking key dates, obligations, and approvals in partnership with Sourcing and Legal.
  • Dashboards & metrics: Build and maintain dashboards and KPI reporting (pipeline coverage, savings, cycle time, on-time execution) that give Procurement leadership visibility into performance and trends.

Qualifications

Key Skills & Competencies

  • Analytical rigor: Structures ambiguous problems, works fluidly with data, and turns numbers into actionable insight.
  • Project management: Highly organized; runs multiple workstreams simultaneously with clear ownership and on-schedule delivery.
  • Communication: Concise, credible communicator who tailors messaging to sourcing partners, business owners, and leadership.
  • Stakeholder management: Builds trust and drives alignment across teams without direct authority.
  • Attention to detail: Committed to data accuracy, process consistency, and reliable reporting.
  • Bias for improvement: Continuously streamlines processes, standardizes tooling, and scales the PMO function.
  • 1-2 years experience in Strategic Sourcing and/or PMO areas.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Related jobs

Other jobs at WNS Global Services SA

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.