Buyer Risk Policy Analyst

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team

The Global Risk organization maintains trust within eBay’s marketplace by providing safe and efficient transactions for buyers and sellers globally. The Core Buyer Risk Policy team dedicates its efforts to protecting the buyer lifecycle—focusing on payments, fraud prevention, abuse reduction, and policy management. We develop scalable, data-driven risk solutions that defend customers while encouraging balanced marketplace development.

Role Overview

In the position of Buyer Risk Policy Analyst, you will assist in building and advancing buyer risk policy frameworks, primarily centered on payments risk. You will use strong analytical proficiency, thoughtful policy judgment, and cooperative leadership to develop scalable solutions that limit fraud and payment risk. Concurrently, you will ensure an excellent customer experience. This role carries considerable impact and visibility and demands ownership, methodical thinking, and influence across an international scope.

Key Responsibilities

• Buyer Risk Policy Planning & Advancement

• Manage the formulation and refinement of buyer risk policies within the payments lifecycle, involving fraud, chargebacks, and emerging payment risks.
• Develop scalable policy frameworks that balance loss mitigation, customer experience, and business growth.
• Assess risk exposure for new launches and central initiatives, proactively identifying vulnerabilities and mitigation plans.

• Data-Driven Risk Analytics

• Analyze large-scale datasets to identify emerging fraud patterns, policy gaps, and behavioral risk signals.
• Define and instrument key risk performance metrics to evaluate policy efficiency and business impact.
• Conduct deep-dive analyses on incidents and portfolio trends to continuously refine risk controls.
• Partner closely with Data Science and Engineering to translate analytical insights into decision strategies, rules, and system improvements.

• Payments & Risk Domain Expertise

• Apply deep knowledge of buyer risk and payment risk management (e.g., transaction fraud, stolen financials, account takeover, collusion, abuse patterns).
• Drive segmentation and lifecycle-based risk controls to manage exposure at scale.
• Ensure global consistency while accommodating regional regulatory and business considerations.

• Global Cross-Functional Leadership

• Work closely with Product, Engineering, Data Science, Risk Operations, and business teams spread across various time zones.
• Foster consensus on risk strategy priorities and roadmap trade-offs within a global operating model.
• Communicate complex risk insights clearly to both technical and non-technical collaborators.

• Innovation & Continuous Improvement

• Identify structural opportunities to modernize risk policy through automation, experimentation, and AI/ML integration.
• Champion experimentation frameworks (A/B testing, control groups) to measure policy impact.
• Act as a subject matter expert and mentor within the Buyer Risk organization.

Qualifications

• 6+ years of experience in Trust & Risk, Payments Risk, or Fraud Analytics.
• Master’s degree or equivalent experience in Statistics, Engineering, Mathematics, Operations Research, Risk Management, Industrial Engineering, or a related field.
• Strong expertise in buyer-side payment risk within e-commerce, fintech, or financial services.
• Advanced SQL proficiency and strong quantitative analytical skills. Proficiency in Python; experience with machine learning or advanced modeling is a plus.
• Proven ability to structure ambiguous problems, perform rigorous analysis, and translate findings into actionable recommendations.
• Proactive, strategic problem solver with a strong sense of ownership.
• Experience working with international teams across various time zones.
• Strong written and verbal communication skills with experience influencing diverse collaborators.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guidelines.