Quality Analyst - Dynamics CRM

As a Software Quality Analyst, you will be working in a high-energy team, supporting the quality delivery of our Microsoft Dynamics 365 CRM. Passion for all aspects of software development is critical. We are building teams that are empowered to solve business needs by having a rapid development and deployment pipeline with a focus on automation and releasing software. We leverage modern test automation practices, including Playwright, and AI-assisted development tools to improve quality, accelerate delivery, and support continuous learning across the team. 

In this role you will create scenarios, write and execute automated tests, and log defects based on user stories as the team customizes CRM forms, fields, views, reports and dashboards, develops validations and workflows, and integrates with other enterprise systems.  As a Scrum team member, you will be assisting the team with delivering solutions that adhere to the software architecture strategy, coding standards, and established organizational policies and procedures. 

Location: 100% remote. Working hours are based on the US Central / Eastern Time Zone.

About us:  Abstra is a fast-growing, nearshore tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients' needs, driving innovation and efficiency. 

Job Description:

Essential Duties and Responsibilities 

• Experienced in manual and automated testing of Microsoft Dynamics 365 – following best practices and using a variety of techniques, methodologies testing tools. 

• A team player that actively participates and contributes in all Agile ceremonies. 

• Collaborates with Software Development Engineer in Test and Software Engineers on developing an effective Testing Strategy. 

• Strong understanding on how to create and execute on functional, cross browser, exploratory, security, regression, edge-case and integration testing as required. 

• Supports Implementations to Production. 

• Utilizes Azure DevOps Services to create scenarios, execute tests and log defects based on user stories and acceptance criteria. 

• Reviews and provides feedback on testability of user stories and acceptance criteria. 

• Basic understanding of how to setup test Data for software test execution. 

Experience, Skills, Knowledge Requirements 

• Dynamics CRM experience is required, with Sales experience strongly preferred.

• Significant experience creating, maintaining, and debugging automated tests using Playwright or similar code-based test automation frameworks. 

• Proficiency in Typescript, Javascript, or other scripting languages.

• Experience using AI-assisted development tools to improve productivity, support test creation, analyze defects, and accelerate learning.

• Exposure to Seismic or other similar marketing tools preferred. 

• Bachelor’s Degree in Computer Science, Mathematics or Business-related field. 

• Business experience in the financial or retirement industry. 

• Knowledge of software development lifecycle. 

• Excellent written and verbal communication skills with clear, concise technical writing style. 

• Possesses strong organizational skills and has the ability to maintain expected productivity levels. 

• Excellent listening, presentation and interpersonal skills. 

• Problem-solving, analytical skills, and attention to detail. 

• Ability to prioritize and be responsible for the creation and execution of test scripts each sprint.     

• Desire to learn automation scripting and debugging.

• Familiar with Agile philosophy and frameworks.

• Understanding of relational databases and SQL queries.

• Certified Associate in Software Testing (CAST).

What We Offer:

• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup.