Analyst, Customer Operations

 Position Overview

The Customer Operations Analyst is responsible for working with the customer to align expectations and operational performance. This position is responsible for identifying and executing on opportunities to improve on service and cost for the customer. The person in this role will manage and ensure execution of customer promotions and major events.

Essential Job Duties & Responsibilities

• Identify opportunities to improve service into consignee and customer locations; create and

• implement solutions based on findings

• Provide reporting and actions using standard CJ tools for carrier performance, consignee

• performance, and volume spike impacts

• Respond to all Customer requests for information

• Facilitate regularly scheduled customer phone meetings, including updating customer action

• item registers

• Ensure customer promotions and events are communicated internally and executed flawlessly

• Manage performance to Retailer expectations

• Partner with CJL Warehouse and customer manufacturing shipping locations ensure volumes

• can be supported

• Support Customer invoicing processes

• May be required to be on call and work as part of a Saturday rotation

• Perform other related job duties as assigned or required

Required Qualifications

• Bachelor’s degree 

• 3 years of experience in transportation or a service related position

• Strong skills in MS Excel

Preferred Qualifications

• Bachelor’s degree with specialization in Logistics, Transportation or Supply Chain Management

• TMS experience

• Google and MS PPT experience

Physical Requirements 

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer

• Use hands and fingers to operate a keyboard, mouse, and telephone

• Speak and hear clearly in person, virtually, and over the phone

• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment 

This position operates in a professional office environment.  The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.

The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote Eligibility

This is a hybrid role based out of our (Des Plaines, IL) office.  Regular, on-site presence is required (4) days per week or as otherwise directed by the company.

Schedule

Flexible hours may be required to support deadlines or cross-functional collaboration.