Social Media Monitoring Specialist (f/m/d)

Clariness is looking for a Social Media Monitoring Specialist (f/m/d/) based in Cape Town, Berlin, Hamburg or Remotely within Germany.
- Full-time; Unlimited -

About the role: 

Clariness helps patients access clinical trials faster through our ClinLife® platform, active in 50+ countries. In this role, you'll turn expertise into real-world impact, connecting patients with studies and accelerating medical breakthroughs. Make your next role matter – help more patients join life-changing studies.

As a Social Media Monitoring Specialist, you will support our Patient Marketing team by monitoring and moderating social media interactions, engaging directly with patients and users, and supporting digital marketing and patient recruitment campaigns. You'll work closely with Patient Marketing, Regulatory Affairs, Patient Insights, Project Management and external advertising partners, gaining hands-on experience across patient engagement, digital advertising, performance marketing and clinical trial recruitment in a regulated healthcare environment.

As a Social Media Monitoring Specialist, you would be responsible for:

• Monitor and moderate interactions across social media platforms, including direct messages, comments, reviews and posts, ensuring timely, professional and compliant engagement.
• Identify, document and escalate adverse events, product complaints, privacy concerns and other reportable content in accordance with company procedures and regulatory requirements.
• Support the planning, coordination and execution of digital marketing and patient recruitment campaigns.
• Assist with paid social and digital advertising campaigns, including campaign setup, performance monitoring, reporting and optimization.
• Coordinate with external advertising partners and internal stakeholders to ensure campaign activities are delivered accurately and on time.
• Maintain accurate documentation, tagging and reporting while supporting continuous improvement of social media and marketing processes.
• Collaborate closely with Patient Marketing, Regulatory Affairs, Patient Insights and Project Management to deliver engaging and compliant patient communications.

We would like you to have: 

• Bachelor's degree in Marketing, Business, Communications, Healthcare Administration, Life Sciences or a related field.
• Around 1 year of relevant experience in social media, communications, digital marketing, campaign coordination or a related area; internships or agency experience are welcome.
• A genuine interest in social media, digital advertising and performance marketing, with a willingness to learn and develop your skills in these areas.
• Strong written and verbal English communication skills; additional languages are a plus.
• Strong organizational and communication skills, with the ability to manage multiple priorities and work effectively with different stakeholders.
• An analytical mindset, attention to detail and willingness to work with campaign data and performance metrics.
• An interest in clinical trials, patient recruitment, healthcare or life sciences is highly desirable; industry experience is a plus but not essential.
• Experience with platforms such as Meta Ads Manager, Google Ads, LinkedIn Ads, content creation or campaign analytics is a plus, but not required.

You may ask now, why should I work for you? Let us give you a few reasons – and you'll learn more during the process.

• A varied and exciting job with a lot of personal responsibility in an international company, where you can develop and expand your skills.
• Professional and personal development opportunities – including a personal development budget.
• Flexible working hours and mobile working.
• Regular team events and an open feedback culture.
• A versatile field of activity and challenging projects.
• A supportive and open company culture, providing the opportunity to collaborate with a diverse and professional team.
• A steep learning curve with hands-on exposure to digital and performance marketing, patient engagement and clinical trial recruitment.
• The opportunity to understand the patient journey firsthand while contributing to improved access to clinical trials and medical innovation.
• Potential career development into areas such as Content Management, Marketing, Performance Marketing or other Patient Marketing roles.

How to apply & what to expect: 

• Apply via link (CV only; no cover letter required).
• Introductory call (30 min) → Hiring Manager interview → Take Home Assignment → Final Interview → Decision.
• We aim to move promptly and keep you updated at every step. 

At Clariness, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, sexual orientation, national origin, disability or age.

For more information, feel free to reach out to recruiting@clariness.com.