Self-Pay Collections Leader - AI Trainer

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Patient Financial Services Leader
Type: Contract
Compensation: $92/hour
Location: Remote

Role Responsibilities

• Lead patient collections and self-pay operations, including early-out collections, bad debt management, and patient payment plan administration.
• Evaluate AI-generated patient financial communication drafts, payment plan recommendations, and self-pay resolution strategies for accuracy and compliance.
• Develop and implement self-pay collection strategies across the revenue cycle, including pre-service, point-of-service, and post-service collections.
• Manage patient payment plan enrollment, monitoring, and compliance processes.
• Coordinate with financial counselling, billing, and bad debt recovery teams to optimize self-pay revenue capture.
• Monitor self-pay KPIs, including self-pay collection rates, payment plan conversion rates, bad debt write-off rates, and patient satisfaction scores.
• Ensure compliance with FDCPA, HIPAA, state collections laws, and internal patient financial assistance policies.
• Oversee relationships with collection agencies and early-out vendors as applicable.
• Annotate AI outputs and provide structured feedback to support AI training datasets.

Qualifications

Must-Have

• 5+ years of experience in patient collections, self-pay revenue cycle, or patient financial services, with at least 2 years in a leadership role.
• Deep knowledge of self-pay collection workflows, FDCPA compliance, and patient financial engagement best practices.
• Experience managing early-out and bad debt collection programs, including vendor oversight.
• Familiarity with propensity-to-pay tools and patient payment technology platforms.
• Proficiency with EHR systems and patient collections/billing platforms.
• Exceptional written and verbal English communication skills.
• High attention to detail with the ability to evaluate collections strategies and identify issues in AI-generated patient communication content.

Preferred

• CRCR, CHAM, or similar revenue cycle certification.
• Experience with digital patient payment platforms and text/email-based collections outreach.
• Background in hospital, health system, or physician group patient financial services.
• Familiarity with AI tools and comfort evaluating AI-generated patient financial communication content.
• Experience implementing propensity-to-pay analytics to prioritize collection efforts.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.