TSS - Agency Relations

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. 

Summary

The TSS - Agency Relations team plays a vital role in fostering positive and productive relationships with various payroll tax agencies, focusing on collaborating with these agencies to ensure that OSV adheres to all regulations and requirements regarding payroll taxes in an outsourced setting. The Agency Relations Team is essential to the success of our overall payroll tax outsourcing operations and is committed to achieving excellent results together.

Responsibilities

• Cultivate and nurture strong relationships with influencers and decision-makers in tax agency sectors.
• Serve as a dedicated OSV liaison and advocate, communicating effectively with agencies during calls, managing escalations regarding judgments and penalties, and facilitating negotiations.
• Tasked with ensuring that OSV adheres to regulatory agency standards, thereby aligning our tax compliance processes with their requirements for optimal service.
• Support in managing compliance changes by fostering collaboration on approaches, detailing systemic adjustments, and ensuring thorough verification and acceptance of these modifications.
• Collects the necessary documentation to clearly identify current issues. Collaborating with agencies and internal teams will help us find timely and reasonable solutions, minimizing potential impacts on our customers and reducing financial repercussions for OSV and our clientele.
• Possess an advanced understanding of OSV's system,processes, procedures, and guidelines to ensure compliance with agency standards.

Competencies

• Ability to excel in a high-energy, fast-paced environment
• Very strong communication and presentation skills, including both written and verbal forms
• Strong influence and negotiation skills
• Must possess excellent organizational, time management and data analysis skills
• Must be able to work in a high demand, fast paced environment

Qualifications

Education/Certification Requirement

Required

High School diploma

Preferred

• 5+ years of related experience in tax, finance, or audit, preferably in an outsourced payroll or agency environment
• In-depth knowledge of the legal and regulatory environment as it relates to federal, state, and local income tax and unemployment tax
• Associate's Degree

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.