Office Supervisor -Houston, TX

POSITION SUMMARY

The Office Supervisor is responsible for the day-to-day operations of an assigned Agility Cares Access Center. This role ensures that staff provide high-quality customer service and enrollment assistance for the Affordable Care Act (ACA), Medicaid, CHIP, and other health and community resources. The Manager oversees staff performance, center budgets, and ensures compliance with all organizational and regulatory requirements.

RESPONSIBILITIES

• Oversee daily operations of the assigned Access Center to ensure efficient service delivery.
• Manage scheduling, workflow, and resource allocation for center staff.
• Ensure all enrollment activities meet ACA, Medicaid, CHIP, and other program requirements.
• Maintain a welcoming and professional environment for community members.

Staff Supervision & Development

• Supervise, train, and evaluate Access Center staff.
• Provide ongoing coaching and professional development opportunities.
• Foster teamwork, accountability, and a results-oriented culture.

Budget and Compliance Oversight

• Manage the center’s operating budget and track all expenses.
• Ensure compliance with federal, state, and organizational policies, including HIPAA and ACA guidelines
• Maintain accurate records and submit required reports to the Access Center Director.

Community Engagement

• Build relationships with local organizations and community partners to expand available resources.
•  Promote Access Center services through outreach and events in the local area.

Performance Monitoring

• Track and report enrollment numbers, outreach efforts, and other key performance metrics.
• Implement strategies to meet or exceed center goals.

JOB REQUIREMENT

Education and Experience

• Associate’s degree (or combination of education and relevant experience in lieu of experience).
• Knowledge of ACA marketplace enrollment, Medicaid, and CHIP programs.

Preferred Qualifications

• Strong leadership and team management skills.
• Ability to manager budgets and monitor financial reports.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite and enrollment software.
• Bilingual English/Spanish Required.
• Minimum of 3 years of supervisory experience in healthcare enrollment, social services, or community programs.

Job Type: Full Time

Benefits:

• 401(k) retirement 
• Medical insurance 
• Dental insurance 
• Vision insurance 
• Life insurance  
• Paid time off (PTO)

Location: ONSITE- Houston, TX

Note: This is not a remote role. Candidates must reside in Harris County.

Reminder: Although some systems may show this posting as “Remote,” this position is on-site at our Harris County Access Center. Local applicants only.

NOTE:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Agile People and Payroll provides equal employment opportunities to all applicants, without regard to unlawful considerations of or discrimination against race, religion, creed, color, nationality, sex, sexual orientation, gender identity, age, ancestry, physical or mental disability, medical condition or characteristics, marital status, or any other classification prohibited by applicable local, state, or federal laws. Agile People and Payroll may obtain a 'consumer report' about you from a consumer reporting agency for employment purposes. A 'consumer report’ is a background screening report that may contain information regarding your criminal history, driving history, and information about you.