Cisco Unified Communications Technician

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Opportunity:

Virtual Service Operations is searching for a Cisco Unified Communications Technician / Administrator to support a managed services engagement for a DoD contractor customer. The role will focus on steady-state support, monitoring, MAC work, patching, backups, documentation, and operational support for a Cisco UC environment. 

Responsibilities:

• Provide steady-state managed support for Cisco Unified Communications components, including UCM, CUC, IM&P, CER, and related voice gateway infrastructure.
• Perform 24/7 monitoring and proactive alert management using Cisco RTMT and supplemental monitoring tools.
• Conduct daily health checks across Cisco UC applications and voice gateways, including trunk/gateway status, capacity, utilization, and license compliance checks.
• Process Moves/Adds/Changes requests, including new users, IP phones, Jabber clients, dial plan updates, call routing updates, and documentation of completed changes.
• Support patch management and upgrades by reviewing Cisco advisories, assisting with security patches, supporting testing, and coordinating outage/change windows.
• Maintain backup and disaster recovery support activities, including CUCM DRS backups, VM-level backup coordination, restoration testing, and failover validation support.
• Maintain clean technical documentation, including dial plans, partitions, calling search spaces, route groups/lists, user profiles, device pools, regions, locations, LDAP/AD integration, IP phones, Jabber clients, analog devices, and VG224 gateway configuration.
• Support ITAR-compliant administrative access practices, quarterly user access audits, and toll fraud prevention reviews. 

• 3 - 5 years of hands-on Cisco Unified Communications administration experience, preferably with Cisco UCM/CUCM, Cisco Unity Connection, IM&P, CER, Jabber, IP phones, and voice gateways.
• Experience with Cisco RTMT, UC health checks, alert triage, operational monitoring, and incident response. 
• Comfortable handling MAC requests, dial plan changes, call routing updates, phone/user provisioning, and support ticket documentation. 
• Familiarity with LDAP/Active Directory integration as it relates to Cisco UC authentication and user provisioning. 
• Understanding of UC patching, upgrade planning, backup/restore concepts, and change management practices 
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers