Epic Template Specialist - Electronic Health Record (EHR)

The Rapid Access Team Template Specialist will primarily engage with multidisciplinary teams, including physician and their support staff, provider templates, scheduling and associated clinical workflows. Rapid Access Team Template Specialist will create, support and configure our workflows and software. Initiate and lead people through the process and manage change, ultimately transforming our customer, provider and employee experience allowing BSMH to provide excellent healthcare across the ministry. The Rapid Access Team Template Specialist participates in the development and design templates(s), redesign of sub-optimal workflows and the development of standardized SOPs for which the incumbent is responsible and is required to gain an in-depth knowledge of the application(s). The Rapid Access Team Template Specialist will apply creativity and problem-solving skills to discover and design solutions for a broad array of issues, from configurations improving efficiency and patient access to optimizations and software upgrades.

***This is a remote (work from home) opportunity.

Essential Functions

• A SME on the functionality, maintenance and support of EPIC Cadence templates.

• Acts as a SME resource to ensure that the Epic workflows reflect the clinical workflows to ensure ease of use for the clinical teams serving our patients and ensures the Quadruple Aim is achieved.

• Expertise with workflow analysis and design. Can analyze workflow and offer suggestions or solutions into any client, department, or market. Understands integration with other applications and can offer feedback to areas outside their application team.

• Assess and collaborate on system workflows in order to maintain optimal end user experience. Support of informatics and market – lead workgroups to identify, recommend and own template scope of work.

• Maintenance in technical environments, production and non-production, adherence to client and BSMH standards for quality.

• Lead in delivery of communications plan and education of all stakeholders.

• Lead in delivery of training and education to various audiences, including coordination with training team and end user sponsors for relevant content and delivery mechanism

• SME with best practice workflows. Identifies when there is no standard and works to unify users or departments to agree on best practices.

• Proactive in identifying, initiating and implementing strategies to improve client performance and end user satisfaction.

• Identifies, Initiates and implements continuous process improvement projects focused on customer service, patient, provider and employees, ways to integrate customer service initiatives in the system. Facilitates discussion with appropriate stakeholders to prioritize enhancements and develop timelines for implementation.

• Quickly and accurately assesses the root issue behind a problem and prepares a concise leadership summary describing the issue and potential solutions along with a recommended path to proceed.

• Able to independently lead a team of individuals to address a problem area including establishment of timelines, end user communication, leadership communication, and management of other teams.

• Able to own highly integrated issues and to pull people together as necessary to address.

• Creates and maintains documentation on template best practice workflows for use in future Medical Group engagements.

• Creates and maintains client-facing documentation as a part of client engagements, such as decision and SBARD documents.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Minimum Qualifications 

Minimum Years and Type of Experience 

• Epic Cadence Certification or 2 years’ experience in a scheduling capacity or practice manager within an Optimized BSMH department. 

Other Knowledge, Skills and Abilities 

• Required Customer Service Other Knowledge, Skills and Abilities Preferred 

• Combination of post-secondary education and experience in lieu of a degree. 

Employment Qualifications

Licensure/Certification

Epic Cadence Certification - not required at time of hire but will be required within first 90 days of employment.