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Hospital Services Technician

Role overview

Qualifications

  • 2 years industry related experience in a customer service capacity preferred
  • High School Diploma or GED (accredited)
  • Strong communication skills and tact in providing superior customer service

Responsibilities

  • Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers
  • Interacts professionally with onsite customer staff to ensure service expectations are met
  • Maintains a rigid collection and service schedule
  • Communicates duty status on a defined schedule

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork

About the company

WM India logo

WM India

WM Universal Solutions is part of Waste Management - a leader in environmental services industry, headquartered in Houston, Texas. Our business stands on three pillars: Technology, Knowledge and Business Solutions. These pillars are the foundation of our service offerings to the global organization. We work on some of Waste Management’s most important strategies – Data Science, machine learning, AI, quality engineering, industry-leading analytics, strategic business solutions and knowledge solutions. With a high-performing ecosystem that mirrors our global organization, we are uniquely positioned to solve important business problems for Waste Management. WM Universal at a glance: 1. Established in India in 2013 2. 1,100+ employees 3. 10-year presence in India 4. 2 global delivery centers - Indore and Gurgaon We serve global teams of every major function across the business: Digital customer experience, Information Technology, Business Operations, Finance and Accounting, Supply chain, Vendor management, Auditing, Human Resources, Revenue management and more. Join our team and make an impact: https://lnkd.in/ehauaid

Company details

Company size1001 - 5000

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Job description

 

Stericycle is now part of WM  To learn more about WM's acquisition of Stericycle,  CLICK HERE to read the press release

 

What is the value of a WM job? The value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. 
Who are we? #WeAreWM


No prior hospital service experience required.  We will train you.  We invest in your future 
 

I. About Hospital Services Technician

Under management direction, a Hospital Services Worker travels between customer healthcare facilities providing on-site proactive collection and exchange of waste containers for various WM Healthcare Solutions (WMHS) programs, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities.

II. Essential Duties and Responsibilities
 

  • Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various WMHS programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Management.
  • Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded.
  • Maintains a rigid collection and service schedule.
  • Communicates duty status on a defined scheduled.
  • Perform other duties and responsibilities, as assigned.


III. Qualifications 

A. Required Qualifications 

  • This position requires on-site presence at WMHS customer locations and compliance with all mandatory immunization requirements imposed by such customers, and
  • 2 years industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills and tact in providing superior customer service in a variety of settings and situations or preferred education requirement


B. Preferred Qualifications 

  • High School Diploma or GED (accredited)



IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Standing
  • Walking
  • Sitting
  • Lifting
  • Carrying
  • Pushing
  • Pulling
  • Climbing
  • Balancing
  • Stooping
  • Kneeling
  • Crouching
  • Reaching
  • Handling
  • Grasping
  • Talking
  • Hearing
  • Repetitive Motions
  • Eye/Hand/Foot Coordination


 This job operates in both inside garage, shop or gas plant conditions as well as in outside conditions that include inclement weather, heat and humidity.


This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing—including pre‑employment screening, post‑incident evaluations, reasonable suspicion checks, and random testing—in accordance with government regulations and company policies.

Pay: The expected base pay rate for this office/on-site or position is $22. This range represents a good faith estimate forthis position. The specific salary offered to a successful candidatemay be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.


V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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